Automation Specialist

Automation Specialist

Who We Are
At SmartPA, we don't just provide support - we transform it. Our mission is simple yet bold: to redefine administrative and PA services through innovative thinking, cutting-edge technology and an unrelenting pursuit of excellence.

Trusted by global leaders in industries like tech, automotive and retail, we're the engine behind smarter, more efficient operations. With a vibrant, client-focused culture and a team driven by creativity, no two days at SmartPA are ever the same! As we continue to grow rapidly, this is your opportunity to join us on the journey to becoming the most optimised administrative organisation in the world.

Key Responsibilities and Skills What You'll Do
The Centre of Excellence (COE) is the driving force behind SmartPA, where strategy comes to life. As part of this dynamic, client-facing department, you'll be the heartbeat of our business - delivering high-impact, tailored support to a key client account daily.

• Leading strategic automation initiatives across the specific client enterprise.
• Integrating AI models into automation pipelines.
• Managing the automation lifecycle from ideation to retirement.
• Collaborate with engineering and IT teams to integrate automation solutions into current systems.
• Troubleshoot and resolve issues related to automation equipment and software.
• Maintain documentation of automation processes, including specifications, procedures, and troubleshooting guides.
• Provide training and support to staff on new automated systems and technologies.
• Stay updated on industry trends and advancements in automation technology.

Skills About You
We're looking for someone who:

• Thrives in a dynamic, entrepreneurial environment where no two days are the same.
• Is passionate about redefining what it means to deliver world-class PA and admin support.
• Can manage their own time and workload effectively, delivering results with confidence.
• Brings enthusiasm, creativity, and positivity to their work.
• Enjoys contributing ideas to improve processes and drive business growth.

Experience What You'll Need
Your experience is key, but your attitude is what sets you apart.

Essential:

• Expert level knowledge in AI/ML technologies.
• Proficiency in scripting.
• Experience with orchestration and deployment.
• Strategic mindset to align automation with business goals.
• Strong leadership, mentoring and project management skills.
• Deep understanding of compliance, security, and industry best practices.
• Experience with data analysis and process optimisation.
• Advanced testing, demonstration, and documentation capabilities.
• Proficiency in MS Office (especially Outlook, Word, and Excel).
• Proven experience in a similar role and/or relevant educational background.
• Ability to work independently as well as part of a team in a fast-paced environment.
• Strong communication skills to effectively convey technical information to non-technical stakeholders.

Desirable:

• Familiarity with Google Suite, CRM platforms and booking systems.
• Experience in process improvement and creating efficiencies.

What's in it for you? What's in It for You?
At SmartPA, we believe in rewarding talent and supporting your growth:

• Competitive Salaries
• Yearly Bonuses based on company, department, and individual performance.
• Hybrid/Remote Work depending on your location.
• Flexitime Initiative : Work when you're most productive (core hours: 10:00-16:30).
• 33 Days Holiday : Because rest fuels greatness.
• Growth Opportunities : Develop your skills, advance your career and grow with a company reshaping the industry.

We are an equal opportunities employer and welcome applications from all qualified candidates.