Automation Manager - PowerPlatform

Automation Support Manager
Location: Remote - Ocasional Travel to Leeds
Salary: £51,000 plus bonus up to 15%
Type: Permanent

A newly created role within a major UK organisation. You will help build an internal automation support function from the ground up. This is the first hire into the team, so you will put the foundations in place. That includes bringing support back in-house, setting processes, improving governance and creating a support model that actually works for the business. Early on you will be hands-on with the Power Platform and small pieces of development. As the team grows there is clear progression into leadership and ownership of standards.

Key Responsibilities

Build and lead a new automation support function
Set up processes, support workflows, documentation and governance that do not yet exist
Own the service transition from third party providers back into the business
Carry out hands-on Power Platform support and development in the early phase
Oversee ServiceNow as the core intake and integration point for automation workflows
Define what good support looks like and drive consistency across stakeholders
Support, coach and manage junior and contract resources as the function expands
Reduce reliance on external providers and deliver cost savings by moving work in-house

Key Requirements

Strong hands-on Power Platform experience including Power Apps and Power Automate
Experience using or supporting ServiceNow, ideally including workflow or integration understanding
Comfortable working with low-code tools, APIs and general automation platforms
UiPath experience helpful but not essential
Able to deliver hands-on fixes and enhancements, or a developer ready to step into a lead position
Strong process, documentation and governance discipline
Confident managing expectations and working with stakeholders
Able to bring structure to an area that currently has little

Apply now to speak with VIQU IT in confidence. Alternatively contact Aaron Chiverton via the VIQU IT website. Know someone suitable? Refer them and receive up to £1,000 if successful (terms apply).