Automation-First Customer Experience Lead

A forward-thinking technology company in Greater London is seeking a Customer Experience Lead to drive customer support operations. The ideal candidate will have a strong operational mindset with a focus on automation. Responsibilities include managing the support team, improving workflows, and tracking KPIs. Candidates should demonstrate experience leading teams through change and comfortable with support tools like Intercom and Zendesk. The company promotes a culture of diversity and offers competitive benefits including stock options and wellness programs.