Associate Management Advisor

Job Title: Associate Management Advisor

Location: Liverpool or Altrincham Office (Tuesday, Wednesday, Thursday) WFH Monday & Friday

Company: ManpowerGroup

Job Type: Full-Time 37.5 hours per week Monday - Friday 9am-5.30pm

We are seeking a dedicated and detail-oriented Associate Management Advisor to join our team. The successful candidate will ensure that ManpowerGroup associates are paid correctly and on time, deliver exceptional customer service, and address any pay-related queries efficiently. This role requires excellent communication skills, attention to detail, and the ability to work collaboratively with other departments. Associate Management is there to provide a 'best in class service' to Associates and clients, ensuring that their experience is productive, efficient and promotes ManpowerGroup as the partner of choice.

Key Responsibilities

• Ensure ManpowerGroup Associates are paid correctly and on time.
• Deliver exceptional customer service to Associates.
• Address and resolve pay-related queries, including pension, holiday, maternity, paternity, and overtime.
• Handle queries quickly and efficiently according to established processes.
• Go above and beyond to meet Associates' needs.
• Liaise with other departments such as payroll and the field to gather information to resolve issues
• Maintain excellent attention to detail in all tasks.
• Communicate effectively with Associates and other stakeholders.
• Understand clients' specific pay and holiday nuances to ensure compliance.
• Manage the termination of PAYEE records and release P45 forms.
• Set up Associates correctly to prevent pay and billing issues.
• Work collaboratively as part of a team.
• Administration of systems to ensure accurate job orders, extension, amendments, terminations and finishers
• Primary point of contact for the Associate for all pay and holiday queries throughout their engagement
• Communicating the process the Associate must follow whist on assignment (especially payment process)
• Purchase order management
• Extension Management
• Act as a liaison between Associates and other internal departments
• To own and manage Associate queries through to resolution

Skills, Knowledge & Attributes

• Excellent attention to detail.
• Strong communication skills, both written and verbal.
• Ability to understand and adhere to clients' specific pay and holiday requirements.
• Experience in payroll or a related field is preferred.
• Ability to work efficiently and handle multiple queries simultaneously.
• Strong problem-solving skills and a proactive approach.
• Articulate with a positive approach, and capable of dealing with confrontational situations sensitively and professionally as well as forging strong relationship with Associates
• Good reasoning skills and ability to deal with complex issues and make sound judgements on solutions
• Excellent telephone skills
• Resilient and ability to remain calm and professional under difficult circumstances
• Ability to project professionalism and confidence at all levels over the phone and face to face
• Excellent time management skills with an ability to meet tight deadlines
• Flexible attitude and approach
• Practical level of Word, Excel and PowerPoint
• Ability to use Outlook and the internet
• Displays enthusiasm and motivation to succeed

Capabilities

• Engaging and authentic - easily and effectively engages people, drawing them into our network, uses strong communication skills to build and maintain trusting relationships.
• Brilliant feedback - making every piece of feedback timely, caring and insightful.
• Great connector - being able to see and create connections and possibilities for Associates, clients, and ourselves.
• Organised and efficient - able to balance multiple priorities, plans and structures time to efficiently and effectively meet performance objectives

Mindsets

• Be Associate first. We want great talent to choose us. Our promise to Associates is clear - we help accelerate their personal success. What is important to our Associates is important to us, because their success leads to our success.
• Be real. We are straight and upfront with Associates because we respect them and want to create strong trusting relationships.
• Be an expert. We continually deepen our knowledge of trends, markets, industries and people. We give our Associates access to our knowledge, insights and networks. In turn they build our networks and knowledge.
• Be accountable. We always deliver on our commitments.