Associate Director, AI Innovation & Customer Experience

Kyndryl is seeking an Associate Director of Customer Innovation & Design Leadership to drive end-to-end engagements, framing challenges and directing prototype work with multidisciplinary teams. This role bridges business problems, research insights, and tangible concepts for testing.

You will guide senior leaders through ambiguity, shape value hypotheses, and steer projects from discovery to funded sprints and enterprise transformation, leveraging practical AI fluency.