Associate Client Services Manager

Posted 46 minutes 53 seconds ago by Deepstreamtech

Permanent
Full Time
HR / Recruitment Jobs
London, United Kingdom
Job Description
Requirements
  • An analytical demeanor adept at delving into data and identifying valuable patterns
  • Awareness of digital behaviour, marketing trends, and customer journeys
  • Strong organisational skills with the ability to juggle multiple tasks and priorities
  • An approach that prioritizes customer appreciation and is passionate about growth
  • Clear and confident communication skills, both written and verbal
  • Competence in Excel, Word, PowerPoint; familiarity with analytics tools (Google Analytics)
  • 1-2 years of experience in account management, project management, or the digital media industry (preferred)
  • A self-starter attitude and eagerness to learn in a dynamic, fast-paced environment
What the job involves
  • Seeking a motivated Client Services Associate for the team to support quality campaigns and business growth
  • This role is ideal for someone with early experience in digital marketing or account management who thrives in a fast-paced commercial, customer-focused environment and is eager to build expertise in digital advertising, client management, and AdTech strategy
  • Work together win together: You will report to the Director of Client Services and collaborate with other departments, such as Product, Creative, Technical, Analytics, and Sales
  • Together, the teams will ensure Digital strategies are aligned with overall business strategy
  • Innovate with purpose: Collaborate closely with Client Services and Sales to assist with reporting, billing, and program health checks in order to drive increased revenue growth
  • You will work across Epsilon Business - Retail Media, Digital and Accelerate platforms gaining a deep understanding of AdTech and MarTech
  • Partner with Commercial Leads to assist in the successful enablement of client strategies
  • Support coordination cross-functional teams to keep projects on track
  • Support in creating and maintain project timelines, ensuring key deadlines are met
  • Monitor ongoing campaign activity, flagging optimisation opportunities and trends
  • Preparing client reporting on campaign performance and insights
  • Help with end-of-campaign analysis, gathering findings to guide future actions
  • Help maintain client promotions, aligning them with client marketing calendars and ensuring timely delivery
  • Chip in to the team's work on developing and implementing long-term, revenue-generating strategies
  • Support the tracking and analysis of internal business performance metricsStay up to date on digital behaviours, trends, and guidelines to provide fresh insights to clients and the team
  • Build strong internal working relationships through clear communication and reliable client support
  • Develop expertise in Epsilon products and services
  • Lead client strategy discussions by sharing observations and insights from campaign performance