Assistant Store Manager, Tommy Hilfiger - Cannock Outlet

About the Role

Our stores are the life and soul of our business. They set the tone of what our two brands are all about and deliver a first class experience that remains a window to our great brands.

Responsibilities

• Lead the store teams to generate sales, profit, minimize losses, and create the best possible customer experience while ensuring the store is visually distinctive and impeccably maintained.
• Identify opportunities to grow the business and improve performance through collaboration.
• Maintain corporate visual merchandising directives and standards for the sales floor and back room.
• Work alongside the visual merchandising team to ensure clear communication and understanding between VM and store teams.
• Partner with store management to build on business opportunities and achieve company standards and objectives.
• Inspire staff to focus on the importance of quality relationships with internal and external customers.
• Ensure staff accountability in building a repeat customer base by providing unparalleled spirited service.
• Complete daily/weekly store walkthroughs; evaluate product performance, pricing, staff service levels, and inventory levels.
• Communicate to the Store Manager what is driving sales and discuss issues or priorities, developing strategies to maximize business.
• Ensure weekly visual presentation action plans.
• Analyse store level reports and create action plans to improve results.
• Assist with manpower planning, identification, recruitment, interviewing, and hiring processes.
• Recruit store personnel with a broad range of perspectives, experiences, and backgrounds.
• Build bench strength for key positions, including possible successors.
• Participate in weekly management meetings alongside other staff meetings.
• Clearly communicate to staff store and individual sales goals and other key performance expectations; provide guidance to improve performance.
• Provide a great customer journey and achieve exemplary mystery shop results.

Qualifications

• Connect to consumers and have a previous track record of supervisory or specialist roles within a premium or luxury brand.
• Have previous people management experience and act with purpose to resolve conflict and unproductive disagreements.
• Be an effective communicator with the ability to cultivate belonging; collaborate to win and celebrate the contributions and achievements of others.
• Give courageous feedback that promotes positive behavioural change.
• Adapt fast and work with pace.
• Be energetic and inspire trust, showing a clear presence on the shop floor.
• Approach all issues with a 'can do' attitude and make informed decisions to find in store solutions.

PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job related factors such as skill, ability, educational background, work quality, experience and potential.