Assistant Store Manager I
Posted 9 days 19 hours ago by Tapestry, Inc.
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in. Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.
Assistant Store Manager Job Description
The Assistant Store Manager at Coach demonstrates a high level of business acumen; delivering sales results through employee development and mentorship. Embodies a strategic mindset to deliver operational efficiencies. Ensures Coach's standards and competencies are top of mind. They serve as a true utilitarian player; possessing the ability to adapt to all roles within the store's environment.
Responsibilities- SALES: Understands organizational objectives and, in partnership with the Store Manager, aligns decisions with Company priorities and values; develops sales strategies across all categories and communicates goals to the team; tracks store performance and achieves sales targets.
- Productivity Management: holds the management team accountable for personal productivity and contributions.
- Develops clienteling strategy; implements and monitors over time to achieve business goals in partnership with the Store Manager.
- Understands market changes with potential impact on business performance and supports execution of sales strategies/tactics.
- Represents Coach as a brand ambassador in the market to drive loyalty and business (e.g., charity events, local associations, mall initiatives).
- Resolves customer issues timely with a solution-oriented approach; partners with Store Manager and/or District Manager as needed.
- Develops the team to build long-term relationships with customers to drive business; takes initiative with ownership and accountability for results of self and others.
- Works with the Store/District Manager to protect and drive business needs; ensures daily tasks are completed without compromising Coach standards.
- Addresses challenges promptly, taking appropriate action to course-correct; builds trusting relationships with peers and team; advocates for the Brand; welcomes feedback and sets short- and long-term goals.
- Delegates and empowers others; creates enthusiasm and a shared vision; recognizes and values individual performance.
- Evaluates performance of all team members and provides timely feedback; creates and modifies action plans for development with the Store Manager.
- Resolves performance problems using appropriate coaching methods; adheres to retail policies and procedures including POS and Operations.
- Leverages Coach tools and technology to support service and store operations.
- Recruits, interviews, on-boards and collaborates with the Store Manager on strategies to maintain top talent and build a talent bench.
- Manages daily operational tasks including selling, service expectations, operations, payroll, HR and loss prevention; forecasts in partnership with Store Manager to align with business needs (e.g., payroll, staffing, scheduling, merchandising).
- Maintains interior and exterior upkeep of building in coordination with corporate; ensures aesthetic and safety requirements are met.
- Leverages Coach's competencies to support service and operations.
- Drive for Results: Exceeds goals; top performer; bottom-line oriented; pushes self and others for results.
- Customer Focus: Meets internal and external customer expectations; uses customer information to improve products and services; builds trust and relationships.
- Creativity: Generates new and unique ideas; connects unrelated notions; adds value in brainstorming settings.
- Interpersonal Savvy: Relates well to all kinds of people; builds rapport and effective relationships; uses diplomacy and tact.
- Learning on the Fly: Learns quickly; open to change; analyzes successes and failures for improvement; experiments to find solutions.
- Perseverance: Performs with energy and drive; persists in the face of resistance.
- Dealing with Ambiguity: Adapts to change; acts with partial information; manages risk and uncertainty.
- Strategic Agility: Anticipates future trends; articulates credible visions and strategies.
- Building Effective Teams: Creates strong team morale; fosters open dialogue; defines success for the team.
- Managerial Courage: Provides direct, actionable feedback; addresses problems promptly; takes necessary action.
- Experience: 1 to 3 years of management experience in a luxury retail service environment preferred. Knowledge of fashion trends and marketplace competition.
- Education: High school diploma or equivalent; college degree preferred.
- Technical: Proficient with MS Office; experience with retail systems (labor management, inventory, sales reporting).
- Physical: Ability to work at a fast pace; capable of moving on the sales floor; ability to lift and carry up to 25 pounds regularly and up to 50 pounds for shipments/transfers.
- Schedule: Flexible schedule including nights, weekends, and holidays with high retail traffic and sales days.
Note: This document serves as a sample of duties and responsibilities and does not include an exhaustive list of all performance requirements.
Tapestry, Inc., the parent company of Coach, is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications and do not discriminate on protected characteristics. Visit Coach at .
Our Competencies for All Employees
- Courage etc. See original for detailed competencies.
Our Competencies for All People Managers
- Strategic Agility etc. See original for detailed competencies.
Coach is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications as they relate to the position. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally protected basis.
ADA
Tapestry will provide reasonable accommodation for disabilities or religious beliefs. If you require accommodation to complete the application process, contact Tapestry People Services at 1- or
Visit Coach at .
Work Setup
BASE PAY RANGE $22.00 to $30.50 hourly
Benefits: Our company offers health benefits (medical, dental, vision), life and disability insurance; 401(k) plan and paid time off. Additional compensation includes product discounts and incentive pay.
Nearest Major Market: Indianapolis
Job Segment: Retail Manager, Retail Operations, Store Manager, Brand Ambassador, Retail, Sales, Marketing