Assistant Store Manager, Calvin Klein - Bridgend Outlet

Assistant Store Manager - Calvin Klein - Bridgend Outlet

Join Calvin Klein in Bridgend as an Assistant Store Manager. This role is responsible for leading the store team in delivering exceptional customer service, driving sales, and maintaining vision standards in a premium retail environment.

Responsibilities

• Lead the store teams to generate sales, profit, minimise losses, and create the best possible customer experience while ensuring the store is visually distinctive and impeccably maintained.
• Identify opportunities to grow the business and improve performance through collaboration with other teams.
• Maintain corporate visual merchandising directives and standards for the sales floor and back room.
• Work alongside the visual merchandising team to ensure clear communication and shared understanding.
• Partner with the store management team to build on business opportunities and achieve company standards and objectives.
• Focus staff on the importance of quality relationships with internal and external customers and ensure accountability in building a repeat customer base by providing all customers with spirited service.
• Complete daily and weekly store walkthroughs; evaluate product performance, pricing, staff service levels and inventory levels.
• Communicate to the Store Manager what is driving sales and discuss issues and priorities, developing strategies to maximise business and ensuring weekly visual presentation action plans.
• Analyse store level reports and create action plans to improve results.
• Assist with manpower planning, identification, recruitment, interviewing and hiring processes; recruit store personnel with a broad range of perspectives, experiences and backgrounds.
• Build bench strength for key positions, including potential successors.
• Participate in weekly management and staff meetings.
• Clearly communicate store and individual sales goals and performance expectations; provide guidance on improvement.
• Provide a great customer journey and achieve exemplary mystery shop results.

Qualifications & Experience

• Experience in supervisory or specialist roles within a premium or luxury brand.
• Previous people management experience and the ability to act purposefully to resolve conflict and unproductive disagreements.
• Effective communicator with the ability to cultivate belonging.
• Collaborative spirit that recognises and celebrates contributions and achievements of others.
• Courageous in giving feedback that promotes positive behavioural change.
• Fast adaptation and capacity to work at pace.
• Energetic and inspiring trust by showing a clear presence on the shop floor.
• 'Can do' approach and ability to make informed decisions to find in store solutions.

What We Offer

PVH offers a competitive and comprehensive benefits programme that supports associates at work and at home. We foster an inclusive, diverse community and provide a collaborative environment where all associates are valued and recognised.

Equal Opportunity Employer

PVH Corp. or its subsidiary is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, colour, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any characteristic protected under applicable law.

Location: Bridgend Outlet, Wales, United Kingdom