Assistant Store Manager

Job Overview

Location: Leeds store (United Kingdom). Full time (40 hours per week). The Store Manager leads a team of brand ambassadors to achieve store sales, profitability and operational excellence while embodying Lindt brand values.

Key Responsibilities

• Support the store management team in achieving the retail plan and store performance targets.
• Drive and exceed store sales and profit targets using business tools and personal judgement.
• Track store KPI's, identify opportunities and risks, and develop action plans.
• Align with the line manager on action plans from store performance reviews.
• Collaborate with the line manager on key trading periods and business opportunities.
• Monitor store expenditure and cost budgets while maintaining optimal staffing.
• Maintain a self disciplined culture focused on flawless execution of processes, procedures and initiatives.
• Implement audit and loss prevention controls to ensure full compliance, including inventory, cash reconciliation and deliveries.
• Complete Health and Safety tools and maintain a safe working environment.
• Review and improve operational processes and systems for smooth running and issue resolution.
• Escalate issues to appropriate teams in a timely manner.
• Manage time to meet deadlines and ensure full compliance.
• Lead premium visibility and communication initiatives with customers.
• Empower a team of Lindt brand ambassadors and foster a customer centric culture.
• Use the Global Retail Mystery Shop results to recognise strengths, share best practice and identify skill gaps.
• Execute in store marketing activities and monthly visual merchandising plans to company standards.
• Stay informed on current market trends and contribute to weekly competitor watch.
• Understand and anticipate consumer needs, going the extra mile to delight customers.
• Promote a positive and rewarding work environment and communicate clear goals.
• Develop store team skills and maintain a culture of continuous learning.
• Support the store team in achieving personal development plans.
• Conduct monthly 1 to 1 coaching sessions and provide constructive feedback.
• Recruit passionate and driven individuals who embody Lindt brand values.
• Collaborate with line manager, Area Manager and HR to resolve performance issues.
• Maintain effective communication among stakeholders and all business departments.

Qualifications

• Proven management experience within a retail organisation.
• Track record of managing high performing teams, including talent development, succession planning, recruitment and disciplinary processes.
• Strong analytical and IT skills.
• Highly motivated self starter with a results driven focus.
• Excellent interpersonal skills, able to build relationships and influence at all levels.
• Positive can do attitude and willingness to try new things.

Benefits

Competitive salary, bonus, pension, life cover, £100 personal development allowance and other benefits such as chocolate allowance, chocolate giveaways and a birthday day off.