Assistant Store Manager
Posted 4 days 8 hours ago by Vision Express
We're looking for a driven, organised, and customer-focused leader to support the Store Manager in delivering an exceptional retail experience. You'll play a key role in managing store operations, supporting with audits and leading a high-performing team. With a strong attention to detail and excellent communication skills, you'll ensure our customer base receives outstanding service every time. If you have experience in retail management, a passion for customer service, and a desire to grow your career in a dynamic, fast-paced environment - we'd love to hear from you. Although the hours of this role are advertised, if this sounds like the role for you, we'd love to hear about your ideal working week. Whether this is hours to fit around the school run or you prefer a compressed week - we are open to discussing flexible options with you further.
Responsibilities- Manage store operations, assist with audits, and lead a high-performing team to deliver a consistent retail experience.
- Provide exceptional customer service and maintain strong attention to detail in all store activities.
- Support the Store Manager with day-to-day leadership and store targets.
- Free eyewear up to £550 annually with immediate eligibility.
- On target bonuses of up to £4,212, depending on store performance.
- Stretch target bonuses of up to £8,424, depending on store performance.
- Family and friends discount of 75%, 50% and 25% with a free eye test.
- 25 days annual leave with the opportunity to buy or sell holiday.
- Employee Assistance Program offering confidential support for your wellbeing.
- Opportunities to get involved in the OneSight EssilorLuxottica Foundation.
- Solving complex problems for colleagues and customers.
- Customer obsession and a commitment to outstanding service.
- Positive attitude that motivates others and a willingness to advocate for the brand.
- Active listening and empathy to understand customer and colleague needs.
- Calm under pressure, with the ability to support customers and colleagues in challenging moments.
- Team player who collaborates to achieve store targets.
- Positive energy with potential to become a brand ambassador.
- With over 550 stores across the UK and Ireland, Vision Express offers opportunities to share knowledge, elevate your career and reach your potential.
- Diversity and inclusion are valued; a culture of mutual trust supports goal achievement.
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