Assistant Shop Manager

Overview

Assistant Shop Manager

Location: Forest Hill

Hours: 14 per week

Contract: Permanent

Salary: £23,850 per annum based on 35 hours per week

Are you a retail expert passionate about making a meaningful impact?

We need a dynamic Assistant Shop Manager to join our friendly charity shop team. This opportunity will enable you to sharpen your retail skills while supporting people in your community, across the UK, and abroad. Do you have what it takes to help create a world where kindness knows no bounds?

"I'm not delivering to a profit target to enhance someone's personal wealth. I'm making a real, visible contribution to supporting the work of my chosen charity" - Joanne, Regional Retail Manager

What does a day in the life of an Assistant Shop Manager involve?

• Collaborating with the shop manager to run a profitable, customer-focused shop that is the 'window of the British Red Cross' on the high street.
• Working on the shop floor and coordinating activity behind the scenes; no two days are the same.
• Fostering a brilliant shopping environment and providing an excellent customer experience in store.
• Working collaboratively with the shop manager to oversee a team of volunteers, delivering their induction, management, and development.

To be a successful Assistant Shop Manager, what will you need?

• Experience in a shop environment as a retail professional.
• A people-person who enjoys delivering excellent customer experience, supporting a team, and engaging with people from all walks of life.
• A commercially savvy mindset with a good understanding of financial targets and measures, plus proven IT skills.
• The ability to work flexibly to the needs of the store.

The closing date for your application is 23.59 on Wednesday 24th September 2025. Please note we reserve the right to close the advert early if there is a high volume of applications.

In return for your dedication and expertise, what will you get?

• Holidays: 36 days annual leave (including bank holidays) plus option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Flexible working: We do our best to accommodate your preferred work style.
• Learning & Development: Wide range of career opportunities plus comprehensive learning.
• Discounts: Access to Blue Light Discount Card and employee benefits platform.
• Wellbeing Assistance: Access to mental health and wellbeing support.
• Team Working: Champion our mission in a collaborative team.
• Cycle2Work: Lease a bicycle through the scheme.
• Season ticket loan: Interest-free loan for commuting expenses.

At The British Red Cross, we pride ourselves on our diverse workforce and an inclusive environment for all staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We support this through regular data reporting and the networks of our staff communities, including REEN, LGBT+ Network, DAWN, Gender Network, Carers Network and Youth Network.

Together, we are the world's emergency responders