Assistant Reception Manager

Full Time Assistant Reception Manager to join busy team in a friendly practice

Management Role alongside Reception Role including a variety of job roles and managing a team of 9 alongside the Reception Manager

The team consists of 10 staff at the present time including Reception Manager and they work a variety of shifts to cover opening times of the surgery

We have a large team of Doctors, Nurses and other professionals offering an excellent service to our patients

Main duties of the job

Management Duties alongside Reception duties. Staff rotas, annual leave requests, answering of telephone, making of appointments, welcoming patients and visitors, listening and understanding patients needs, resolving queries or signposting patients to the appropriate service or appointment

About us

We have a large team of clinicians including Doctors, Advanced Nurse Practitioners, Nurses, health Care Assistants, along with external agencies including Physiotherapists

The practice is a friendly practice that provides excellent care to patients on a daily basis

We currently use the EMIS online system for appointments

Job responsibilities

As part of the team you wouldbe expected to provide an excellent service to our patients.

The work is varied andinteresting it includes Management Duties alongside Reception duties whichinclude answering the phone, making appointments, welcoming patients andvisitors, listening and understanding patients needs, resolving queries orsignposting patients to the appropriate service or appointment.

You need to be well motivatedand friendly with good people skills, enjoy working in a busy environment andbeing part of a team. You will be able to communicate clearly and effectively,showing understanding, care and assertiveness when appropriate.

You will be capable ofdeveloping good administrative and organisational skills and have experience ofusing computers.

Experience of working inhealthcare is not essential as long as you possess the above qualities and arewilling and eager to learn new skills and are flexible in your approach towork.

We will provide in-housetraining and continuing support.

Person Specification Experience

• General Health.Good health and attendance record.
• Qualifications.Good general education.
• Communication Skills.Written and verbal communication skills should be excellent. Good record keeping is essential.
• Organisational Skills.Must be able to organise, and maintain the smooth running of the reception area. Time management is important.
• Confidentiality.
• Must understand the importance of confidentiality at all times.
• Information Technology.
• Keyboard skills are essential.
• Special Aptitudes.Confident to work alone in the office.
• Interests.Interested in own personal development.
• Circumstances.Must be flexible in availability to cover for colleagues sickness and holidays.
• Disposition, Personal Qualities.Confident in both written and verbal communication.
• Sense of humour.
• Calm disposition.
• Highly organised.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.