Assistant Practice Manager Maternity Cover

Assistant Practice Manager Maternity Cover

We are looking to recruit an enthusiastic, organised and adaptable Assistant Practice Manager to join our friendly rural GP practice on a maternity cover basis. As a key member of the management team, you will support the Practice Manager in the day-to-day running of the practice, helping to ensure that our patients continue to receive high quality care in a very welcoming and community/family environment.

Main duties of the job

This varied role will involve supporting practice operations, staff management, the care navigation team and quality improvement initiatives. The successful candidate will work closely with clinical and administrative colleagues to maintain efficient systems and processes and respond to the evolving needs of the practice.

About us

As a small practice, we pride ourselves in delivering personalised care and building strong relationships with our patients, our local community and our small team. We are seeking someone who shares these values, is able to work flexibly across a range of responsibilities. This is an excellent opportunity for an individual with experience in healthcare administration, practice management or a similar operational role who is looking to develop their leadership skills.

Job responsibilities

The post holder will:

• Take responsibility for the management of the administration staff.
• Ensure all financial claims are made in an effective and efficient manner.
• Maintain Clinical Services and Appointments systems.
• Ensure effective administration support.
• Manage all aspects of patient information across all branches.
• Provide appropriate assistance to the Practice Manager in all day-to-day activities and duties.
• Evaluate, organise and oversee staff induction and training and ensure that all staff are adequately trained to fulfil their role.
• Support Practice Manager in planning and co ordinating the recruitment, induction and training of new administrative staff.
• Plan and assist in planning and recruitment of Locum cover.
• Prepare and assist in the preparation of weekly and monthly shift planning for Practice Staff, arranging cover when necessary.
• Identify training and development needs for Practice staff.
• Ensure that all staff are legally and gainfully employed, monitor skill mix and deployment of staff.
• Maintain up to date HR documentation (including job descriptions, employment contracts and employment policies).
• Monitor staff annual leave, sickness and absence and mitigate any impact to practice staffing rotas.
• Ensure all Practice staff are aware of the need for confidentiality, both of patient and Practice information.

Confidentiality

In the course of seeking treatment, patients entrust us with sensitive information. Staff must respect privacy and act appropriately. The post holder may access confidential information relating to patients, carers, practice staff, and other healthcare workers. All such information must be regarded as strictly confidential and may only be divulged to authorised persons in accordance with the practice policies and procedures.

Health & Safety

The post holder will assist in promoting and maintaining the health, safety and security of themselves and others as defined in the practice Health & Safety Policy, including recognising risks, using personal security systems, maintaining clean working areas, and reporting potential risks.

Equality and Diversity

The post holder will support equality, diversity and the rights of patients, carers and colleagues, acting in a respectful, non judgemental manner and respecting privacy, dignity and beliefs.

Personal/Professional Development

The post holder will participate in training programmes, annual performance reviews, maintain a record of personal/professional development and demonstrate skills and activities to others.

Quality

The post holder will strive to maintain quality within the practice, alert team members to issues of quality and risk, assess own performance, contribute to the effectiveness of the team, work effectively with other agencies, and manage own time and resources.

Communication

The post holder should recognise the importance of effective communication and will strive to communicate effectively with team members, patients, carers, and all departments within SSP Health, recognising alternative communication methods.

Person Specification

Qualifications

• GCSE grade A to C in English and Maths
• Previous experience working in primary care and on SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a submission for Disclosure to the Disclosure and Barring Service will be required to check for any previous criminal convictions.