Assistant Operations Manager (Nights)

SPACE Student Accommodation, St Andrews

4 On, 4 Off Night Shift Pattern

SPACE is looking for an experienced, confident and highly organised Assistant Operations Manager(Nights) to join our team in St Andrews.

This is a key operational management role with responsibility for overseeing our properties and resident experience throughout the night. Working on a 4 on, 4 off shift pattern, you will be the senior operational presence overnight, ensuring our buildings remain safe, secure, well managed and welcoming.

Our properties operate 24 hours a day, and we want the same high standard of management, service and support to be available to our residents overnight as it is during the day.

As Assistant Operations Manager (Nights), you will take ownership of night operations across the property, working independently while maintaining a strong handover and working relationship with the wider management team.

You will be responsible for maintaining a visible management presence, supporting residents, responding to incidents and emergencies, overseeing building security and ensuring operational standards are maintained throughout your shift.

Your responsibilities will include:

• Taking operational responsibility for the property throughout the night
• Providing a professional, approachable and visible management presence for residents
• Managing resident enquiries, concerns and incidents confidently and professionally
• Responding to emergencies and coordinating the appropriate response where required
• Completing regular building, security and health and safety checks
• Monitoring fire safety, access control, CCTV and other building systems
• Managing noise, antisocial behaviour and other overnight resident issues
• Ensuring incidents are accurately recorded, investigated and escalated where appropriate
• Supporting emergency maintenance situations and liaising with contractors and emergency services when required
• Ensuring reception and communal areas remain safe, secure and presentable
• Supporting late arrivals, lockouts and other resident requirements
• Managing and supporting any other team members working overnight
• Completing clear and comprehensive handovers for the day management team
• Identifying operational issues and taking ownership of resolving them wherever possible
• Supporting the wider Operations Management team with the smooth running of the property