Assistant Operations Manager

Assistant Operations Manager - The O2

£27,500 - £29,500 pa

CSP is seeking an experienced and proactive Assistant Operations Manager to manage the operational delivery at the O2. In this key role, you will be responsible for planning, managing, and executing all aspects of service delivery, ensuring seamless operations and an outstanding experience for our clients and visitors.

You will work closely with the venue operations team to meet and exceed expectations-on time, on budget, and to the highest standard. If you take pride in delivering excellent service and thrive in a fast-paced environment, we'd love to hear from you.

A full job description is available on request.

What you will be doing

• Oversee all stages of event operations-from planning and on-site execution to post-event evaluation.
• Attend stakeholder meetings to support event planning and implementation.
• Ensure staffing levels and resources are in place for exceptional service delivery.
• Manage staff check-in procedures and payroll reconciliation.
• Deliver outstanding customer service to clients, visitors, external partners, and internal teams.
• Handle cash reconciliation from ticket machines and manual sales.

What CSP can offer you

• A salary of £27,500 - £29,500 per annum (dependent on experience)
• 35-hour working week, including some evenings and weekends depending on operational needs
• Up to 25 days' holiday (after qualifying service) plus Bank/Public Holidays
• Pension scheme with excellent employer contribution
• Life insurance at 4x salary
• Access to salary sacrifice schemes
• A range of valuable medical and practical support services through an external Employee Assistance provider

What we need from you

• Strong ability to prioritise tasks and work to tight deadlines in a fast-paced environment
• Proactive mindset with a high level of initiative
• Excellent communication skills-both written and verbal-with confidence liaising across all levels
• Ability to manage competing demands effectively
• A customer-first approach to service delivery
• Exceptional organisational and administrative abilities
• Proficient in Microsoft Office applications

About CSP

CSP stands for The Combined Services Provider. It also stands for Caring, Safe, Professional, representing our Values. We specialise in providing services to venues and static sites including Car Parking, Internal and External Traffic Management, HVM (Hostile Vehicle Mitigation) solutions, Security, Stewarding, Cash & Audit and Consultancy services. Whilst our range of services has grown, Car Parking/Traffic Management, HVM, and Security/Stewarding represent our core areas of expertise.

CSP strives to be an equal opportunities employer.

Vacancy details

Salary: £27,500 - £29,500 per annum(dependent on experience)

Location: The O2 Parking Office, London SE10