Assistant Night Manager

Assistant Night Manager (HOT0CK9A)

Job Number: HOT0CK9A

Work Location: Hilton London Olympia Hotel, 380 Kensington High Street, London W14 8NL

Benefits

• Annual Salary £31,000 to £33,000
• Smart uniform provided and laundered
• Free healthy meals when on duty
• Potential promotion to Front Office Supervisor / Team Leader
• Personal Development programmes
• Corporate Responsibility programmes participation
• Team Member Travel Program: discounted hotel nights and 50% off Food & Beverages
• Team Member Referral Program
• High street discounts: Perks at Work
• Holiday: 28 days including bank holidays (up to 33 days yearly)
• Discounted dental and health cover
• Discounted Taxi when public transport stops running
• Modern and inclusive Team Member areas

Responsibilities

• Oversee the entire front office operation to maintain high standards.
• Assist the Front Office Manager in evaluating guest satisfaction and monitoring trends.
• Serve as point of contact for regular and important guests.
• Maximise room occupancy at best rates and use up selling techniques to promote hotel services.
• Handle acceptance of foreign currencies, credit cards and cash according to hotel credit policy.
• Represent the Night Manager and other senior managers in their absence.
• Act in accordance with all security and emergency procedures.
• Compile adequate handover to early staff/Duty Manager.
• Attend training courses, where required, and assist with the night team's training and development efforts.
• Maintain knowledge of hotel products, services, pricing and policies, and local area.
• Operate front of house equipment and property management systems according to policy.
• Conduct health and safety checks and night walks.
• Maintain good status awareness of all hotel areas.

Qualifications

• Previous supervisory experience in front office within hotel, leisure or retail sector.
• Competent IT proficiency.
• Excellent leadership and management skills.
• Commitment to delivering high level customer service.
• Ability to work under pressure.
• Positive attitude and good communication skills.
• Flexibility to respond to a variety of work situations.
• Ability to work independently and as part of a team.

Additional Advantages

• Previous experience in hotel industry.
• Experience with front office management systems.
• Experience with cash handling.