Assistant Night Manager

Job Description - Assistant Night Manager (HOT0CK9A)

Job Number:

HOT0CK9A

Work Location:

Hilton London Olympia Hotel, 380 Kensington High Street, London W14 8NL

Benefits:

• Annual Salary £31,000 to £33,000
• Smart uniform provided and laundered
• Free healthy meals when on duty
• Potential promotion to Front Office Supervisor / Team Leader
• Personal Development programmes
• Corporate Responsibility programmes participation
• Team Member Travel Program: discounted hotel nights and 50% off Food & Beverages
• Team Member Referral Program
• High street discounts: Perks at Work
• Holiday: 28 days including bank holidays (up to 33 days yearly)
• Discounted dental and health cover
• Discounted Taxi when public transport stops running
• Modern and inclusive Team Member areas

Responsibilities:

• Oversee the entire front office operation to maintain high standards.
• Assist the Front Office Manager in evaluating guest satisfaction and monitoring trends.
• Serve as point of contact for regular and important guests.
• Maximise room occupancy at best rates and use up selling techniques to promote hotel services.
• Handle acceptance of foreign currencies, credit cards and cash according to hotel credit policy.
• Represent the Night Manager and other senior managers in their absence.
• Act in accordance with all security and emergency procedures.
• Compile adequate handover to early staff/Duty Manager.
• Attend training courses, where required, and assist with the night team's training and development efforts.
• Maintain knowledge of hotel products, services, pricing and policies, and local area.
• Operate front of house equipment and property management systems according to policy.
• Conduct health and safety checks and night walks.
• Maintain good status awareness of all hotel areas.

Qualifications:

• Previous supervisory experience in front office within hotel, leisure or retail sector.
• Competent IT proficiency.
• Excellent leadership and management skills.
• Commitment to delivering high level customer service.
• Ability to work under pressure.
• Positive attitude and good communication skills.
• Flexibility to respond to a variety of work situations.
• Ability to work independently and as part of a team.

Additional Advantages:

• Previous experience in hotel industry.
• Experience with front office management systems.
• Experience with cash handling.

Every job makes the stay.

At Hilton, It Matters Where You Stay, but the stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each stay magical. That's why at Hilton, every job makes the stay.