Assistant Night Manager

Posted 2 days ago by Hilton Worldwide, Inc.

Permanent
Full Time
Other
Gloucestershire, Tewkesbury, United Kingdom, GL205
Job Description
Job Title

Assistant Night Manager (HOT0CHHP)

Job Number

HOT0CHHP

Location

Hilton Puckrup Hall, Tewkesbury, GL20 6EL

Responsibilities
  • Lead the night Front Office team in the Reception area.
  • Deliver a VIP experience to every guest during night operations.
  • Serve as the main point of contact for all guest enquiries, complaints, emergencies, and evacuations.
  • Ensure smooth, efficient night time front office operations.
Qualifications
  • Experience leading a team in a hospitality setting.
  • Strong passion for exceptional customer service and excellent communication skills.
  • Proficiency in complaint handling and problem solving.
Benefits
  • Up to £14.00 per hour + incentives (39 hours per week).
  • Free healthy meals while on duty.
  • Accommodation available with all bills included.
  • Free parking.
  • Health club membership, travel program discounts, and other employee perks.
  • Holiday entitlement: 28 days + bank holidays (increasing yearly to up to 33 days).
  • Discounted dental and health coverage.