Assistant Manager University Hospital Lewisham Operations

Are you a proactive and organised leader with a passion for operational excellence and digital systems in healthcare? One Health Lewisham is seeking a dynamic Assistant Manager to oversee our reception teams, while playing a pivotal role in supporting EMIS system operations across the organisation.

About the Role

As Assistant Manager, you'll be responsible for the day-to-day line management of our reception staff, ensuring smooth service delivery and high standards of professionalism. You'll work closely with the UCC Manager to maintain safe staffing levels, manage performance, and foster a positive working culture.

You'll also be the go-to expert for EMIS support-setting up users, clinics, and services, delivering tailored training, and acting as a key point of contact for staff queries. As our dedicated RBAC & Smartcard sponsor, you'll ensure secure and efficient access to clinical systems.

Key Responsibilities

Line Management

• Lead and support reception teams to ensure safe and effective service delivery
• Manage rotas, annual leave, and staff absence
• Conduct regular 1:1s, manage probation and performance, and escalating concerns appropriately
• Promote a culture of professionalism, initiative, and continuous improvement

Service Delivery

• Delegate and prioritise daily workloads to meet clinical and operational needs
• Ensure accurate and timely recording of patient data and activity codes
• Uphold information governance standards and manage administrative caseloads effectively
• Collaborate with the UCC Manager to ensure staff are trained in EMIS workflows

EMIS & Systems Support

• Set up and manage EMIS users, clinics and services, including process mapping
• Deliver tailored training programmes for new and existing staff
• Host monthly drop-in Teams sessions for EMIS support and knowledge sharing
• Support protocol development to enhance patient safety and staff confidence
• Act as RBAC & Smartcard sponsor, ensuring secure access and compliance
• Manage Locum shifts via website and spreadsheet

What We're Looking For

• Proven experience in team leadership and operational management
• Strong understanding of EMIS and clinical systems (training can be provided)
• Excellent communication, problem solving and organisational skills
• Ability to work independently and make confident decisions
• Commitment to patient care, data security and service excellence

Why Join Us?

At One Health Lewisham, you'll be part of a forward-thinking organisation that values innovation, collaboration and professional development. We offer a supportive environment where your contributions make a real impact on patient care and team wellbeing.

Department

Operations

Contract type

Permanent

Hours

37.5

27 days' annual leave plus plus 8 bank holidays, NHS Pension, Cycle to Work scheme, Employee Assistance Helpline, access to WisdomWellness App

Closing date for applications

3rd December, 2025

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