Assistant Manager

Overview

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. The organization operates in multiple markets worldwide and is a large operator of rental housing with extensive assets under management.

Job Description Summary

The Assistant Manager coordinates and delivers leasing and reservations activities and assists the General Manager in day-to-day management of the portfolio to achieve budgeted revenue, occupancy, resident retention, and leasing goals.

Key Responsibilities

• Act as a role model by demonstrating the company values and ensuring property standards are met, with follow-up on viewings and collection of feedback.
• Participate in the leasing process by generating and monitoring traffic, qualifying prospects, preparing tenancy documentation, and completing move-in/move-out and notice to vacate procedures in accordance with policies.
• Use the company's property systems to generate sales and leasing reports, monitor unit availability, log maintenance requests, and record incidents and accidents with accurate documentation.
• Engage with residents to proactively improve service delivery and promote resident satisfaction and retention through timely responses to questions, requests, and complaints.
• Oversee on-site inquiries, manage the inventory of ready-to-rent apartments, recommend rent pricing and concessions, and monitor day-to-day sales and leasing activities.
• Ensure advertising and promotional activities are effectively implemented; maintain local knowledge of resources relevant to residents' needs.
• Stay informed about market and competitor conditions that may impact occupancy and results.
• Coordinate tenancy management including periodic inspections, evictions, late fees, and other charges in accordance with the terms of the tenancy agreement.
• Monitor lease expirations to manage vacancy exposure and monitor payments to meet business goals while promoting tenancy extensions and other revenue streams.
• Collaborate with maintenance to uphold property appearance and coordinate show flats for market alignment and tours for prospective residents.
• Work with the General Manager to motivate the team to achieve leasing and occupancy targets and assist in developing team capabilities and training where needed.
• Ensure on-site team understanding of applicable tenancy legislation, Health and Safety compliance, and company policies and procedures.
• Provide timely reporting to investors on property performance and address client/owner concerns promptly.
• Review financial and operational reports to identify issues affecting leasing performance and utilize internal resources to implement solutions.
• Identify opportunities to generate revenue streams and improve utility efficiency.
• Act in the General Manager's absence to ensure work is organized and executed per expectations; participate in on-call rosters for out-of-hours support when required.
• Ensure operations comply with company policies, legal requirements, and housing regulations.

About You / Knowledge & Qualifications

• Good general education; proficient in Microsoft Office (Word, Excel, Outlook); experience with property operations software; training provided as needed.
• Financial understanding of accounts and budgeting; further development provided.
• Experience driving leasing/sales performance and managing operations with P&L responsibility and budget monitoring in the property sector or similar environment.
• Detailed knowledge of landlord/tenant legislation; strong teamwork with the ability to work autonomously and take ownership.
• Flexible, adaptable to a fast-paced and changing environment; culturally aware with strong relationship-building, communication, and negotiation skills.
• Fluent English verbal and written communication; excellent organization with the ability to multi-task and prioritize; strong numerical skills.
• Desire to deliver exceptional service and continuously improve knowledge of self and others.
• Understanding of UK Health and Safety policies.

Desirable

• Demonstrable ability to coach and mentor team members; track record in delivering service excellence in a management role.
• Knowledge of fire legislation and debt collection processes.

Important Notice

Greystar will never request banking details or sensitive personal information during the interview process. Greystar does not conduct interviews via text or messaging; official communication will come addresses. If you receive suspicious requests, report them to .

Company Note

Our continued success depends on our people. We strive for dedication, collaboration, and integrity. Greystar is a vertically integrated real estate company offering expertise in property management, investment management, and development & construction globally, and is a leading operator and developer in the U.S. and globally. Explore current open positions and apply to roles that fit your skillset.