Assistant Manager

As an Assistant Manager for Tenpin, you will be responsible for ensuring our customers have a great time when they visit us! The ideal Assistant Manager will be driven, passionate, and have a natural ability to create a fun environment for both customers and team.

You will need to be well organised, approachable, and show initiative. Exceptional customer service will be at the heart of your role. You will also be responsible for owning your development to grow into a Deputy Manager.

• Assume day-to-day responsibility for the operational management of the centre
• Strive to achieve a culture that is totally focused on the delivery of the best possible level of customer service
• Lead the team by example ensuring everyone works together effectively
• Support the delivery of the company strategy
• Deputise in the absence of the Deputy Manager
• Undertake ownership for your own training and development to grow into the future role of Deputy Manager
• Support the other Managers in the achievement of all budgets, targets, and KPI's
• Provide support to the team in various departments as and when required
• Take responsibility for ensuring that all policies, procedures, controls and compliance areas are adhered to on a daily basis

• Have a minimum of 1 year's experience in a management role, ideally within leisure, hospitality, or retail
• Passionate about delivering exceptional customer service
• Have experience in leading and developing large teams
• Full of determination, enthusiasm, and patience
• Be ambitious and want to progress

• Industry leading bonus scheme
• Enhanced holiday entitlement - 33 days per annum (inclusive of Bank Holidays)
• Enhanced Maternity, Paternity, Adoption leave
• Tenpin Treats - Retailer discounts and Best Doctors
• Free Bowling for family & friends
• Free Food (when working 6 hours or more)
• Medicash Health Care Cash Back Scheme
• Employee Assistance Programme
• Free counselling
• Life assurance - 4 x annual salary
• A day off for your birthday
• Long Service Awards