Assistant Manager

Our Store Assistant Managers are at the heart of our stores. This is a fast paced, hands on role where no two days are the same. You'll lead from the front, support your team, and keep everything running smoothly, all while delivering a brilliant experience for our customers.

With plans to expand from 230 to 300 stores by 2030, we're investing in our future, creating more opportunities for our colleagues to progress.

The role

As a Store Assistant Manager, you're the go to person on shift. One moment you might be helping a customer design their dream kitchen or bathroom, the next you're supporting a delivery or solving a customer issue. It's a role that keeps you moving, thinking, and leading all day.

You'll play a key part across all areas of the store, including:

• Supporting the Store Managers
• Leading the store in the Store Manager's absence
• Delivering results through sales and exceptional service
• Inspiring and supporting colleagues to deliver great customer service
• Ensuring the store safety, compliance and operational excellence for everyone
• Managing day to day operations

At Wickes we operate across four key areas of the store:

• Helping customers find what they need (self serve)
• Supporting larger home projects from design to installation (showroom)
• Delivering great service through our sales teams (assisted selling)
• Making sure orders are fulfilled smoothly (order fulfilment)

About you

• You'll thrive in this role if you enjoy variety and a fast paced environment. This is a role for someone who's comfortable taking ownership.
• Has experience in a customer facing environment
• Can lead and motivate a team, even during busy or challenging days
• Is organized, adaptable and solutions focused
• Brings strong communication and people skills
• Takes pride in delivering a great customer experience

Experience in retail, trade or a similar environment is essential. It's only as important as your behaviour and mindset.

What you'll bring

• A hands on approach and willingness to get stuck in across all areas of the store
• Problem solving skills and resilience in a fast moving environment
• The ability to balance customer needs, team support and operational priorities
• Confidence using systems and technology in day to day tasks
• A full UK driving licence and flexibility to support nearby stores when needed

What we offer

• Will support you to grow and develop your leadership skills, with real opportunities to progress.
• Up to 7.5% annual bonus + up to £300 per month gainshare bonus
• 6% pension contribution matched
• Up to 35 days' holiday including bank holidays
• 20% colleague discount
• Save as you earn scheme
• Life assurance
• Access to Digital GP and wellbeing support
• Discounts and cashback across a wide range of retailers

A few things to know

• This is a hands on role.
• You may occasionally support nearby stores, so some flexibility and travel is needed.
• Flexible working can be discussed as part of your application.