Assistant Manager - Payroll Client Services

About Forvis Mazars

Forvis Mazars is a leading global professional services network providing audit & assurance, tax, and advisory services. In the UK we operate 14 offices and employ over 3,400 professionals, including 190 partners. Our purpose is to shape a better future and support growth and development for our teams.

About the Role

Assistant Manager - Payroll Client Services

We are looking to expand our UK Employer Services team. The role requires managing payroll delivery to a diverse range of clients, ensuring accuracy, timeliness, and compliance with UK payroll legislation.

Responsibilities

• Ensure day to day delivery of client payrolls within the team, meeting approved deadlines.
• Review payroll calculations, reports, reconciliation and outputs before submission.
• Act as the escalation point for client queries and address complex issues professionally and promptly.
• Maintain working knowledge of UK payroll legislation (PAYE, NIC, pensions, statutory payments, HMRC reporting).
• Identify opportunities to improve payroll processes, automation, controls and documentation.
• Monitor client deadlines and team capacity, prioritising work and ensuring service commitments are met.
• Contribute to risk management by following internal quality procedures, maintaining records, and escalating issues.
• Supervise, coach and support 8 10 team members, providing constructive feedback and performance management.
• Act as a role model for professional standards, client service, accountability and collaboration.
• Support training and knowledge sharing across the payroll department, including updates to legislation, systems and processes.
• Contribute to team meetings, workflow planning and wider service line initiatives.

Qualifications

• Experience managing a UK payroll delivery team in a bureau, outsourcing, professional services or accountancy firm.
• Strong understanding of UK payroll legislation, HMRC requirements, pensions and statutory payments.
• Excellent communication skills, able to explain payroll matters clearly and professionally.
• Detail oriented, organised, able to manage competing deadlines.
• Ability to identify risks, raise issues, and propose practical solutions.
• Client focused, committed to responsive, high quality service.
• Accountable, reliable, owning tasks through completion.
• Collaborative, supportive, working effectively with payroll, HR, tax, audit and advisory teams.
• Curious, improvement focused, always looking for better ways to deliver services.
• Inclusive and respectful, fostering a positive team culture.

Diversity, Equity & Inclusion

We are committed to diversity, equity and inclusion. We value unique backgrounds, perspectives and experience and seek to attract, develop and retain the best talent across sex, ethnicity, disability, socioeconomic background, sexual orientation, gender identity, nationality and faith. Candidate selection is based on skills, knowledge, qualifications and experience.

Ready to grow, belong and impact? Join us at Forvis Mazars.