Assistant Hospitality Manager Olympia

Olympia Events is more than an exhibition venue, conference centre and live-event space - it's an inspiration. Against a backdrop of grand Victorian architecture, the seven connected spaces inspire engagement and enjoyment. Olympia Events is recognised in the industry for exceptional levels of customer service and support, and our numerous awards are testament to our clients' satisfaction. Beyond the walls of our venue, Olympia is on the ground, working to invest in people, strengthen our communities, and protect the environment.

Olympia Events is undergoing a period of change. In 2017, the venue was bought by a consortium led by Yoo Capital and Deutsche Finance International. Work is currently underway to transform the wider estate into a cultural hub of which Olympia Events will be the central part. Once complete, the estate will include a new theatre, music venue, two hotels, over 30 eateries, world class office space and over two acres of public realm. More information can be found at

About the Venue

The Addison is one of the flagship premium hospitality destinations within the £1bn Olympia London regeneration project, a landmark development transforming one of London's most iconic event and entertainment districts. Designed to deliver a high end guest experience, the venue combines contemporary luxury with exceptional functionality, creating a distinctive setting for corporate events, private functions, and hospitality experiences.

About the role

As Assistant Hospitality Manager, you'll co lead day to day food & beverage operations, ensuring every organiser, delegate, and guest enjoys a seamless, premium experience. You'll partner closely with our Head of Hospitality and the Operational teams to deliver operational excellence, grow revenue through smart innovation, and nurture a confident, capable team.

This is a hands on management role with genuine scope to shape our service culture, trial new concepts, and step up regularly; a strong platform for progression into senior management.

What we can offer

Hosting events is what we do best, and we want our people to experience that too - enjoy access to discounted tickets to unleash your superfan for all your favourites.

You will work hard at Legends Global, but you will be rewarded with lots of time to relax and rest with 25 days annual leave.

We understand that you have a life outside of work and want to ensure that your loved ones will always be taken care of whilst you're contributing to our success with our Life Assurance policy.

A healthy contribution of 5% Pension so that your golden years are spent ticking off the items on your bucket list.

Got a dental bill? Need to book a counselling session? Or even help with Physio costs? With the support of Healthshield, Legends Global will support with these unexpected costs. For you and any children.

We understand that from time to time you might need a bit of support to get you back to feeling your best, so we have teamed up with AXA Health to provide our people with an Employee Assistance Programme (EAP) to support mental health in the workplace.

We are visionaries: both physically and metaphorically! When you join Legends Global you will be entitled to eye care vouchers and a contribution towards any glasses you require.

Pedal your way to a greener, healthier commute-join our Cycle to Work scheme and turn every ride into a win for you and the planet.

Great people know great people! Refer a friend through our Employee Referral Scheme and get rewarded for helping us build an amazing team.

Key Responsibilities:

• Support the Head of Hospitality in delivering exceptional F&B operations, ensuring KPI, budget, and service targets are achieved.
• Lead the seamless execution of conferences, hospitality events, and premium experiences, maintaining the highest operational standards.
• Plan and deploy resources effectively to optimise service quality, efficiency, and event delivery.
• Oversee accurate event billing, reconciliation, and administrative processes.
• Manage, coach, and develop a high performing team, supporting recruitment, training, engagement, and performance.
• Collaborate with Commercial, Operations, and F&B teams to enhance the guest experience, drive revenue opportunities, and evolve the hospitality offer.
• Monitor operational performance and use data and feedback to identify improvements and drive continuous enhancement.
• Work closely with internal teams and external partners to ensure successful end to end event delivery.
• Lead pre event briefings and post event reviews, embedding learnings and best practices across the operation.
• Champion health & safety, food safety, allergen management, and licensing compliance, ensuring all legal and company standards are consistently met.
• Maintain accurate operational documentation and continuously review and improve SOPs to support operational excellence.

About You

• Previous experience working in a similar fast paced environment, ideally within the entertainment, leisure, hospitality, or events industry.
• A proactive and self motivated individual, capable of working independently and delivering results within agreed deadlines.
• Strong interpersonal and communication skills, with the confidence and sound judgement to make effective decisions.
• Ability to remain calm, focused, and professional when working under pressure.
• A positive and collaborative approach, demonstrating an exceptional team ethic and commitment to shared success.
• Ambitious and eager to learn, with a genuine desire to develop and progress their career.
• Good working knowledge and understanding of current health and safety legislation, regulations, and best practice.
• Proven experience in managing, coaching, and developing high performing teams, with a strong track record of personally delivering training and leading effective learning and development initiatives.
• Flexible and adaptable, with a willingness to work outside normal business hours, including evenings, weekends, and late nights when required.
• Holds a valid Personal Licence.

Sustainability Responsibilities (Our Grand Plan)

Olympia Events is fully committed to ensuring the safety and wellbeing of all children, young people and adults at risk (vulnerable groups) that attend our premises. Olympia Events may require any successful applicant to complete a DBS Check prior to working in our business.

Olympia Events is committed to Equality, Diversity and Inclusion and expects all its people to have a positive commitment to EDI by treating others fairly and not committing any form of discrimination, victimisation or harassment and to promote positive working relationships amongst employees and stakeholders.