Assistant Head of Reservations

We have an exceptional opportunity to join our Reservations Team at The Lanesborough.

Awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards, the hotel sits on the doorstep of Hyde Park, close to Harrods, Harvey Nichols and London's most exclusive shopping district; Sloane Street and Knightsbridge. The grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto. It is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room and the magnificent Lanesborough Club & Spa.

Oetker Hotels
Masterpiece Collection

Oetker Collection hotels are true masterpieces located in the world's most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.

Candidate Profile

As an Assistant Reservations Manager, you will work closely with the Head of Reservations to oversee daily operations, optimise inventory and revenue opportunities, and ensure coordination with key departments to support a smooth and personalised guest journey. You will encourage employees to be creative and innovative, challenge and recognise them for their contribution to the success of the operation. You will also develop the team's skills and abilities through training and development as well as leading their annual appraisals.

The role will require you to liaise and communicate efficiently with the respective hotel departments to ensure a seamless experience for all our guests and work with the Reservations, Sales and Events teams.

Key Requirements

• Work closely with the Head of Reservations to coordinate with the Sales team, Events team and Head of Revenue to ensure all Groups & Individual bookings are completed correctly.
• To liaise and communicate efficiently with the respective hotel departments to ensure a seamless experience for all our guests and work with the Front Office, Sales and Events teams.
• Supervise reservations agents to ensure daily tasks/weekly tasks are completed consistently with the highest attention to detail for all teams to deliver exceptional guest service.
• Proactively create and update training materials and supporting documents to keep them up to date and available for the Reservations Agents.
• Be aware of future business on the books and take action to fill low demand periods. Highlight peak dates due to groups or other significant pickups to the Head of Revenue and Head of Reservations.
• Ensure any discrepancy or possible mishandling of hotel or guest financial information is reported to hotel management as soon as possible.
• Assisting Finance team and Head of Reservations with processing commissions for room reservations.
• Previous experience within Front Office in a 4 or 5 establishment is essential; experience in the luxury London market is preferred.
• Excellent command of English and a second language is preferred.
• Previous experience in a supervisory role.
• Ability to work on own initiative is essential.
• Knowledge of Opera system is preferred.

In return Financial Wellbeing

• Additional holiday allowance
• Season ticket loan
• Enhanced Pension Scheme
• Life Insurance
• Complimentary dry cleaning
• Safety shoes
• Retail discounts around Victoria, Westminster, Whitehall and the Northbank area

Health & Wellness

• Private Medical Insurance
• Dental and Optical benefits
• Complimentary meals on duty
• Cycle to Work scheme
• Flu vaccinations
• Discounted chiropodist and massage treatments
• Substantiality initiates
• Social and sports activities (e.g., football games, running club, yoga & pilates etc.)

Career Growth & Personal Development

• Internal transfer and promotion opportunities
• Cross-departmental exposure
• Partnered with industry-leading training providers
• Internal learning gateway
• Free access to e-learning platform offering job specific training and personal growth courses
• Subsidised professional qualifications and certified training programmes
• Financial incentives for bringing talents to The Lanesborough via 'Recommend-A-Friend' scheme

Recognition & Social Initiatives

• Award programmes throughout the year with generous prizes
• Long service awards
• Preferential room rate at The Lanesborough for you and your family
• 50% discount on F&B and Club & Spa treatments
• Social events (e.g. Annual Party, Recognition Celebrations, Children's Christmas Party, Departmental Appreciation Day, pub quiz, etc.)
• Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.)
• Retirement parties

Terms and conditions apply to all benefits.

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.