Assistant General Manager

Overview

Who are we?

At aparto, we're more than just student accommodation, we're a community that acts as a home-away-from-home for students across the UK, Ireland, Italy, and Spain. We understand that university life is a significant transition for many, often marking the first time they've lived away from their families. That's why we strive to make aparto not just a place to stay, but a vibrant, supportive environment where students can make lifelong friends, discover new possibilities, and have experiences that will shape their futures.

Responsibilities

Role Profile

As an Assistant General Manager at aparto, you play a pivotal role in ensuring the success of our student communities. You'll work closely with the General Manager to oversee daily operations, ensuring smooth running of the property. You will lead a diverse team and lead the selling of accommodation at our site, including face-to-face sales, on site marketing, telephone and email correspondence, mixed with excellent customer service and front of house administration. The role carries a high level of personal responsibility, including ensuring the property is health and safety compliant, overseeing budgets, managing positive relationships with stakeholders such as parents and universities, promoting aparto as the preferred student housing choice.

• As an Assistant Manager, you'll be the right-hand person to the General Manager, playing a vital role in creating a thriving community.
• Build positive relationships with residents, parents, and visitors, ensuring exceptional service and resolving concerns promptly.
• Organise events, activities, and partnerships to create a welcoming and inclusive environment, fostering a sense of belonging.
• Assist residents with navigating student life, providing guidance and addressing their needs effectively.
• Track operational costs, optimise resource allocation, and contribute to achieving financial targets.
• Completes the daily transactions and tasks related to the financial operation of the property by collecting and posting rent, fees, and other payments, reconciling bank accounts, preparing financial reports, and processing invoices and payables.
• Provides leadership and support to team members, ensuring each role has the tools and resources to meet and/or exceed their expectations. Promotes a collaborative, teamwork mindset.
• Lead your team by providing ongoing training, coaching, and feedback, fostering a collaborative and positive work environment.
• Assign tasks effectively, empowering your team to take ownership and contribute to shared goals.
• Build a strong team spirit and encourage collaboration within the residence.
• Implement marketing strategies to attract new residents and retain existing ones, achieving high occupancy rates.
• Implement marketing initiatives to promote the residence and its unique offerings to potential residents.
• Showcase apartments effectively, highlighting the benefits of living at aparto and addressing prospective residents' questions.
• Efficiently manage the lease signing process, ensuring all documentation is completed accurately and timely.
• Maintain a safe and secure environment, adhering to ANUK National Code of Standards and conducting regular safety inspections.
• Establish and manage relationships with suppliers and contractors.
• Attend relevant industry meetings and stay updated on market trends.
• Participate in the on-call rota for emergencies.

Qualifications

Person Specification

• Previous experience in student accommodation, residential, hospitality, property management, or a similar customer-facing operational environment.
• Experience coordinating day-to-day operations and managing multiple priorities in a fast-paced environment.
• Experience working with contractors, suppliers, and service providers.
• Good understanding of facilities management, maintenance processes, and health & safety requirements.
• Strong customer service and resident-focused mindset.
• Experience supervising, supporting, or coaching front-line teams.
• Excellent organisational and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to engage effectively with residents, colleagues, contractors, and stakeholders.
• Good administrative, reporting, and IT skills, including Microsoft Office.
• Ability to work independently, use initiative, and make sound operational decisions.
• Positive, proactive, and solution-oriented attitude.
• Ability to handle sensitive situations with professionalism and discretion.
• Flexible approach to working hours and operational requirements.
• Commitment to continuous improvement, learning, and professional development.
• Enthusiastic team player with a willingness to contribute to community and resident engagement activities.

We are an equal opportunity employer and support workforce diversity.