Assistant General Manager

About the role

Working across the SkyLife Lounge and SkyCafe outlets I am responsible for the delivery of the consistent high-quality experience our passengers have grown to expect. Although my area of expertise is within the SkyLife Lounge and SkyCafe, I work with the F&B Leadership teams to develop and maintain a culture of continuous improvement across all aspects of the department.

Key Responsibilities

• I will be responsible for driving the EBITDA of both the Lounge and the Café.
• I will be responsible for the development of the Duty Supervisors and Team Members in the Lounge/Café, with the goal to deliver industry leading standards.
• I will be responsible for effective, dynamic resource management including deployment, recruitment, training, holiday planning and absence reduction.
• I will work with the Head of Food & Beverage and the Head of Commercial Optimisation to develop and implement improvements to the Lounge & Café's.
• I will fully embody the Airports 'One Team' culture and understand that there may be times when I am required to undertake other activities to support the needs of the business.
• I understand that the Airport is in operation 24/7 so I may be scheduled and expected to work any shift during operating hours, this will include early mornings, late nights, weekends, and bank holidays.

Skills, Knowledge and Expertise

• I have experience successfully managing a high-volume hospitality environment.
• I have experience managing and developing a team.
• I hold a minimum of Food Safety Level 2.
• I hold current in-depth knowledge of food safety, licensing laws, allergen legislation and HACCP principles.

If you require any reasonable adjustments regarding these points, please talk to us during the interview process.

Benefits

• Apprenticeships - we are proud to offer our colleagues the opportunity to gain valuable qualifications from level 3 through to level 7 (Master's Degree Level) all whilst being at work. These courses are fully funded and available in a huge variety of disciplines.
• Medicash - London Southend Airport fund cover for all airport colleagues. Giving colleagues access to virtual GP & Physio appointments, access to the Skin Vision app, several retail discounts, and with our bespoke healthcare cash plan, you can claim back what you spend on your everyday health expenses.
• Access to a Wellbeing app containing amazing features such as a mood tracker, live chat or telephone counselling service.
• Employee Assistance Programme to confidentially support and provide advice and guidance to our colleagues with all health and legal related issues.
• 'My Gym Discounts' giving up to 25% off memberships with over 3,800 gyms throughout the UK.
• Mental Health First Aiders - We are extremely proud to have qualified and experienced mental health first aiders working fulltime at London Southend Airport who are on hand to provide colleagues with support.
• Cycle to Work Scheme giving a saving of up to 21-39%RRP on bikes and accessories.
• World Duty Free Discount.

Pay

40,000 GBP per year (London Southend Airport)