Assistant Front Office Manager (Maternity Cover)
Posted 2 days 1 hour ago by Aldgate Hotel Opco Limited
The Assistant Front Office Manager will support the smooth running and objectives of the Front Office department, as well as supervising day to day operations. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.
As an Assistant Front Office Manager you'll be the backbone of the team as you'll be working with the Front Office Manager to inspire and motivate your colleagues, ensuring that all guests have memorable experiences with us. You'll be supervising the Front Office operations and ensuring that all guests' needs are met: you've got their backs from arrival through to departure.
Key Responsibilities- Make suggestions to maximise our guest care strategies
- Maximise revenue by supporting with upselling
- Coach and train new team members to help them reach their full potential
- Work alongside the Front Office Manager to bring proactive solutions to the table
- Bring your positive energy to work with you every day
- Special rates on Leonardo Hotel rooms across the UK & Europe
- Company-wide recognition scheme: earn vouchers to spend on a wide range of high street shops
- Talent referral scheme
- Thank You Week: from ice cream trucks to yoga classes and lots in between! Wellbeing Calendar
- Ongoing job-related training programmes with clear paths for progression
We're committed to creating a workplace where every individual-regardless of background, identity or lived experience-is welcomed, valued and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality! We are a Disability Confident Employer and a member of the Valuable 500. We partner with social enterprises to change attitudes toward disability, and provide opportunities ensuring everyone is able to fulfill their potential at work.