Assistant Front Office Manager

At Adare Manor, our vision is 'Beyond Everything' - a commitment to creating magical, unforgettable experiences for our guests and team alike. As a globally celebrated luxury resort, we are proud to have been named Resort in Europe by Condé Nast Traveler for three consecutive years, awarded the prestigious Forbes Five-Star rating, and honoured with Michelin's highest distinction-3 Keys. From our Michelin-starred dining to world-class golf, including hosting the 2027 Ryder Cup, Adare Manor is a place where excellence thrives. If you share our passion for pushing boundaries and delivering extraordinary experiences, we would love to welcome you to our award-winning team.

We are currently recruiting an Assistant Front Office Manager to join the exceptional Resort team at Adare Manor.

The Front of House team is the heartbeat of Adare Manor. As one of the first points of contact for our Guests, the team plays a pivotal role in shaping outstanding first impressions and delivering seamless, intuitive service throughout every stage of the Guest journey. Through meticulous attention to detail, deep resort knowledge, and genuine care, the team ensures that every Guest experience is effortless, personalised, and truly memorable.

The Role

As Assistant Front Office Manager, you will be a confident, engaging, and intuitive leader with a naturally warm presence and a genuine passion for exceeding Guest expectations. You will support the day to day operation of the Front Office, ensuring the highest standards of service delivery while maintaining a calm, professional, and solutions focused approach in a fast paced luxury environment.

You will demonstrate inspirational leadership, a proactive mindset, and a consistent drive to go above and beyond, ensuring flawless execution of the Guest journey from arrival to departure.

Key Responsibilities

• Support the Front of House Manager in leading a high performing Front Office team
• Deliver exceptional, personalised service that reflects the highest standards of five star hospitality
• Act as a visible leader and role model, inspiring and coaching the team to achieve service excellence
• Anticipate Guest needs, resolve issues seamlessly, and ensure service recovery is handled with care and professionalism
• Foster strong internal relationships and ensure effective communication across departments
• Uphold operational standards, procedures, and brand values at all times

The Ideal Candidate

From a professional perspective, you will have previous Front Office or Guest Services management or supervisory experience within a comparable five star or luxury hospitality environment. You will be highly organised, an excellent communicator, and a confident relationship builder, capable of leading and supporting a diverse team within a demanding Front Office operation.

You will also demonstrate:

• Outstanding attention to detail
• Strong decision making and problem solving skills
• A calm and composed leadership style, even under pressure
• A genuine commitment to delivering warm, authentic Irish hospitality

Skills & Experience

• Fluency in spoken and written English is essential
• Strong computer literacy is required
• Previous experience with HotSoft or similar PMS systems is desirable

Reporting Structure

Reporting to the Front of House Manager, you will act as a strong coach, mentor, and ambassador for Adare Manor, fostering a positive, inclusive working environment that consistently delivers exceptional Guest experiences.

What We Offer

• An exceptional working environment within one of Ireland's most prestigious resorts
• Development and progression opportunities that are truly beyond everything
• State of the art facilities and equipment
• Competitive rates of pay and an attractive benefits package