Assistant Chief Engineer

Overview

WHO ARE WE

At Pan Pacific London, luxury meets excellence and we invite you to be part of it. Graceful and refined, the hotel seamlessly combines thoughtful design, innovative wellness and a range of dining and drinking experiences, all conveniently located near Liverpool Street Station in London's prestigious Square Mile. With 194 rooms and 43 suites, including the opulent Pan Pacific Suite, we redefine modern hospitality. Guests can unwind at SENSORY Spa & Wellbeing, our dedicated wellbeing floor, complete with an infinity pool, a high-performance gym and indulgent spa treatments. A sanctuary of comfort and sophistication, Pan Pacific London invites guests to experience the very best of the city and to discover its hidden gems, both old and new.

About You

We are looking for a passionate and guest-focused Assistant Chief Engineer to become a valued member of our outstanding Engineering team at Pan Pacific London.

You bring confidence, empathy, and professionalism to every interaction, whether with guests or colleagues. Calm under pressure and committed to excellence, you take pride in creating memorable experiences at every opportunity.

If you are detail-oriented, take genuine pride in your work, and consistently put people at the heart of everything you do, we would be delighted to hear from you.

Job Summary

As an Assistant Chief Engineer in our Engineering team, you will play a key role in delivering exceptional, personalised guest experiences. As a true ambassador of Pan Pacific London, you will ensure every interaction reflects our commitment to excellence. Your primary role will be to assist in managing the overall engineering operations of the hotel, ensuring all systems and facilities are maintained to the highest standards. You will coordinate the engineering team, oversee maintenance programs, and help implement projects and initiatives to enhance operational efficiency, safety, and guest satisfaction. Your responsibilities will include, but are not limited to:

• Assist in leading the engineering team and ensure the optimum running of the department, along with the development of their skills and knowledge
• Proactively and reactively maintain all areas of the hotel and areas within our demise in a courteous manor, ensuring Pan Pacific standards of service are adhered to at all times
• Ensure that every job/task have been completed to the highest standards, and should any job/task not be completed then every effort should have been made to do so
• Adhere to all Pan Pacific policies
• Be able to take on more tasks in addition to the ones previously stated, and within a reasonable timeframe
• Have an active input to the annual budget to include payroll, utilities and R&M, and assist to identify areas of potential savings
• Ensure associate holidays are planned and utilized in a timely manner
• Ensure all team have been correctly trained on all aspects of their daily duties and tasks
• Regularly monitor and update departmental SOP's, to include training as and where required
• Keep track of an update training records
• Identify training needs for the engineering team to assist in daily duties, and also for career development
• Ensure all O&M manuals are updated as and where required
• Consistently meet the expectations of internal and external guests
• Maintain effective communication within the department, and address any issues or concerns in a timely manner
• Liaise with other departments, ensuing good communications and to offer support should it be required
• Carry out selection interviews alongside Human Resources for any potential department candidates
• Carry out monthly job chats and annual reviews, ensuring follow ups are conducted midway through each review year

Your Benefits Working as an Assistant Chief Engineer at Pan Pacific London

At Pan Pacific London we take pride in our close-knit culture, commitment to development and focus on wellbeing. As part of our team, you will enjoy:

• Access to Mental Health First Aiders
• An extra day off to celebrate your birthday
• Cycle to Work Scheme
• Employee Referral Scheme
• Season Ticket Loan
• Enhanced Maternity and Paternity Policies
• Eye Care Voucher Scheme
• Social and Employee Wellness Activities
• Employee Assistance Programme, including 24/7 virtual GP and financial advisors
• Two hotel-wide social events per year, plus additional team gatherings
• Flexible Work Policy
• Complimentary dry cleaning for uniforms and work attire
• Reward and Recognition Programmes including Star of the Month, Manager of the Quarter, and Star of the Year
• Guest Experience Programme
• 50% Discount on Food and 25% Discounts on Beverage at Food & Beverage outlets at Pan Pacific London
• 30% Discount on internal spa treatments
• 30% Discount on Food & Beverage across Pan Pacific Hotel Group properties
• Friends & Family rates at Pan Pacific London and across Pan Pacific Hotels Group
• Complimentary meals prepared daily by our chefs
• Two fully paid Study Days per year (in addition to annual leave)
• Two fully paid Volunteer Days per year (in addition to annual leave)
• Career Progression, we're committed to coaching and supporting your internal development within Pan Pacific Hotels Group
• Additional perks through YuLife
• Dedicated discounts with local eateries

About Pan Pacific Hotels Group

Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global luxury brand with nearly 30 hotels and serviced suites across 22 cities in Asia Pacific, North America, and Europe, including seven new openings by 2025. Renowned for sincere and graceful service, Pan Pacific is the trusted choice for guests seeking refined, memorable experiences.

Join Our Family in the Heart of the City

Pan Pacific London, a Forbes Travel Guide Five-Star property, is proudly located in the vibrant heart of the City. We are honoured to have received multiple prestigious accolades, including:

• Hotel of the Year - Group (2023) Catey Awards
• Hotel of the Year - London (2022/2023) AA Hospitality Awards
• Forbes Five-Star Rating 2022/2023
• Forbes Five-Star Rating 2023/2024
• Forbes Five-Star Rating 2024/2025
• Forbes Four-Star Rating - SENSORY Wellbeing 2023/2024
• Forbes Four-Star Rating - SENSORY Wellbeing 2024/2025

Be part of something extraordinary, where excellence is recognised, and hospitality is redefined.

Eligibility: All applicants for the role of Assistant Chief Engineer must have the legal right to live and work in the UK without any restrictions. Proof of eligibility will be required at the interview stage.

Compensation: Competitive salary