Area Service manager (ASM) - Galway City and Tuam

Area Service manager (ASM) - Galway City and Tuam Ability West

Location: On site / Galway City, Co. Galway, Ireland
job type: Permanent / Full-time
Sector and subsector: Medical & Healthcare General
Salary: Negotiable salary

Are you a passionate and experienced health or social care professional?

Have you got what it takes to lead a team in a dynamic, person-centred environment?

Do you know how to balance compassion with compliance and clinical best practice?

Then you could be the perfect fit for an ASM role with Ability West!

Area Service Manager

Overview of Ability West

For over 62 years, Ability West has been a cornerstone of disability services in Galway, continuing to grow and go from strength to strength. Our commitment to providing high-quality, person-centered support has never been stronger. We remain dedicated to empowering children and adults with intellectual disabilities to live full, meaningful lives. As we evolve, our focus stays firmly on delivering excellence, supporting teams, and driving positive change across the communities we serve.

Ability West provides a broad range of high-quality services to children and adults with intellectual disabilities and autism across Galway City and County. These services include day programmes, residential supports short breaks, community support, rehabilitative training, and multi disciplinary services. Our work is grounded in our Vision, Mission, Core Values, and Strategic Plan - to empower people with disabilities to live self directed lives in an equal and inclusive society. Each person we support is valued within an environment that promotes autonomy, health, wellbeing, and the opportunity to reach their full potential.

Overview of Role

• Leadership in the quality delivery of services to adults and children in specified Ability West centres. These include residential and respite services, supported self-directed living programmes and outreach services.
• Contribution towards the planning of service delivery in line with national standards e.g., HSE New Directions, HIQA.
• Management responsibilities with managers across a number of services.
• Collaboration with the Director of Operations and Services in planning and implementing services that are effective in meeting the needs of those who attend.

Purpose of Role

• To direct the management of services, as outlined above, to ensure that Ability West achieves and exceeds its goals, and to ensure efficient and effective management and leadership within the Team.

Key Duties

Leadership and Governance

• Promote and assure the rights of people with an intellectual disability and autism at all times.
• Ensure that the Ethos and Mission of Ability West is promoted and actively implemented in services.
• Participate in the development, implementation and evaluation of Ability West's Strategic Plan.
• Plan and develop future services in a person-centered manner in collaboration with the people who use the service and their families.
• Design and develop proposals for new service developments in conjunction with the people we support, families, Finance, HR and Multi-Disciplinary Team.
• Support people we support inclusion within their local communities.
• Develop and implement evidence-based practices across the services.
• Support Managers and Service/s Managers to lead and manage centres effectively, ensuring progression of people's lives through their person-centered plans.
• To lead in Case Management Team (CMT) planning and provide operational direction where required to the Multi-Disciplinary Team (MDT).
• Responsibility for supervising projects and service developments.
• Responsible for ensuring that all staff complete all mandatory training and remain skilled to deliver supports required by those they support.

Service Delivery

• Provide professional record keeping, reports and updates in line with policy.
• Participate and represent Ability West on any Boards, Working Groups, and meetings as requested by the Director of Operational Supports & Services or CEO.
• Promote effective communication and sharing of information.
• Deputise for Director of Operational Supports & Services as required.
• On call commitment to deal with any emergencies, which arise outside normal working hours which may encompass requirement to work in the evening time, weekends and bank holidays.

Quality and Compliance

• Ensure full compliance with safeguarding processes.
• Ensure full compliance with Ability West policies and procedures e.g., Risk Management.

Human Resources

• Direct line management of assigned staff.
• Establish and maintain effective employee relations across groups of staff under your remit.
• Proactive approach towards all performance management issues that may arise.

Finance

• Develop, implement and manage budgets within approved resources.
• Develop, implement and evaluate systems and strategies to ensure that allocated resources are expended efficiently and equally across the services being managed.

Other Requirements of Post

• Reliability and a flexible approach essential for position.
• Ability to conduct oneself in a professional manner throughout the course of one's duties.
• Adherence to Ability West's policies at all times.

Person Specification:

• A recognised third level qualification in the health and social care area e.g., Nursing, Social Care, Allied Health Professionals, Managerial, etc.
• A minimum of 5 years post qualified relevant experience, preferably in the area of intellectual disability and/or autism.
• A proven track record of managing residential, respite and/or day services which meet quality, regulatory/legislative requirements.
• Flexibility in management approach to support individuals in services with complex needs.
• A proven track record of budget development and financial management.
• Experience of report writing personal support plans, people and roster management.
• Full current driving license with access to your own vehicle (mileage will be paid at the appropriate rate).
• Excellent working knowledge of legislative/regulatory requirements and responsibilities.
• The ability to plan for the future needs of people we support in an innovative and visionary manner; to maintain, develop and enhance the range of services available to people we support to enable them to achieve their full potential.
• Genuine respect and empathy for diversity and individuality.
• Flexible, responsible, and mature approach to work.
• Creativity (e.g., in using community resources, problem solving, dealing with people we support needs).
• Professional, accountable, good planning and time management skills.
• Exceptional organisational and communication skills also required.
• Excellent administrative, organisation and IT skills inclusive of IT based management systems.

Competitive salary:

€73,732 - €87,501 (39/39)- Director Of Nursing Band 4 - a 7-point scale

23 days annual leave

7% employer pension contribution to support your future

Sick Pay Scheme

Paid Maternity & Paternity Leave

Corporate discount on healthcare

Concession leave - Good Friday

Leadership opportunity in a supportive, person centred organisation

Close Support: As a smaller, person centred organisation, we work closely with our leaders - you will have direct support, mentorship, and genuine career progression.

Comprehensive Training Provided: legislative, Health & Safety and other job-related training provided on an on-going basis.

Bike to Work Scheme

Employee Assistance Program- with regular supervision and ongoing support

Location: The role will be based across both Galway City and Tuam and will require frequent travel to other locations in line with service needs.

Ability West is an Equal Opportunities Employer!