Area Quality Assurance Manager

• Location: Surrey

We are committed to the development of our workforce. This position is only available to applicants who already work for Surrey County Council. We thank you for your interest in our roles and would encourage you to review our vacancies which are open to all.

This role has a starting salary of £53,713 per annum, based on a 36-hour working week.

This is a Secondment opportunity up to 26th March 2027. If you are interested in applying, please discuss with your Line Manager before submitting your application.

This role covers Guildford and Waverley. You will work flexibly and will often visit care services in the Guildford and Waverley area whilst otherwise normally work from home rather than an office. Your contractual office base can be discussed at interview.

Our Offer to You

• 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service
• Option to buy up to 10 days of additional annual leave
• A generous local government salary related pension
• Up to 5 days of carer's leave and 2 paid volunteering days per year
• Paternity, adoption and dependents leave
• An Employee Assistance Programme (EAP) to support health and wellbeing
• Learning and development hub where you can access a wealth of resources
• Wellbeing and lifestyle discounts including gym, travel, and shopping
• A chance to make a real difference to the lives of our residents

About the Team

The Adults, Wellbeing and Health Partnerships Quality Assurance Team comprises of 12 staff and one manager. The team sits within Commissioning and we work closely with our colleagues in frontline social care teams.

About The Role

As an Area Quality Assurance Manager you will monitor the quality of adult social care services delivered by independent providers across Surrey, with a focus on services for older people.

You will carry out monitoring visits to nursing and residential care homes and home based care services. You will produce reports setting out observations and recommendations for improvement. You will also support care providers by promoting and sharing best practice.

With extensive experience in the care sector, you will be confident and comfortable engaging with provider managers and staff, challenging poor practice and advising where improvements are required. Also important to this role is the ability to interact with people who use services.

Collating information and intelligence and planning your work by assessing priorities will be a key element of the role, working with colleagues to ensure risks are addressed in a timely way.

Experienced and confident in multi-disciplinary settings, you will liaise closely with internal colleagues including safeguarding advisors, locality management and commissioning colleagues. Developing and maintaining good links with key external partners such as from the Care Quality Commission and Health will also be a part of the role.

You will also have a role to play in the on-going developments in quality assurance for adult social care in Surrey. We are working with key partners to implement new ways of working - to be more pro-active, integrated and consistent.

Shortlisting Criteria

• A Professional social work or nursing qualification, NVQ level 4 in Health and Social Care / Management or Management Registered Managers Award.
• Extensive knowledge of current best practice in care and support service delivery for adults.
• Good knowledge of the context in which safeguarding operates within social services and health, including The Care Act 2014.
• A clear understanding of the principles that underpin the personalisation agenda.
• Ability to analyse information in order to make informed decisions and input to delivering effective reports.
• Willing and able to work and travel across the whole of Surrey.
• Willingness to work flexibly as part of a team.
• You will be an experienced and confident worker, able to independently prioritise their work and liaise with a variety of stakeholder

To apply, we request that you submit a CV and you will be asked the following 5 questions:

• Please tell us why you have applied to be an Area Quality Assurance manager and what you would bring to the role?
• What are some key ways that we can carry out quality assurance in care?
• Who are our key stakeholders and partners?
• What makes a good care service?
• What pressures do care providers face and what impact can this have on the quality of the care service?

Before submitting your application, we recommend you read the job description & Our Life at Surrey handbook to get an insight into working at Surrey.

An enhanced DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) and the Children's and Adults' Barred List checks will be required for this role.

The job advert closes at 23:59 on 8th February 2026 with interviews planned for 20th February 2026.

Contact Us

Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. Please contact JulianTemblett-Woodvia email or on MS Teams for a further conversation.

Local Government Reorganisation (LGR)

Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities.

We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview.

Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.