Area Operations Manager - Liverpool/Birmingham Operations BIRMINGHAM, LIVERPOOL

Purpose of the Role

The Area Operations Manager is a senior role within the cleaning operations team, supporting the Director Workforce+ Cleaning+. The role involves supporting high-profile sites, representing the Director Cleaning+ when required, and liaising with clients internally and externally.

The manager will oversee the general management, compliance, and site support of cleaning and environmental services teams within their designated region, ensuring operations align with the Savills Quality Management System.

Additionally, the role includes supporting site delivery standards through expertise, training, and action planning.

Key Responsibilities

• Conduct monthly and quarterly operational site visits to ensure delivery framework compliance.
• Complete KPI visits regularly; raise action points with managers, including evening and weekend checks when necessary.
• Ensure cleaning and environmental personnel adhere to instructions, policies, and health and safety regulations.
• Ensure teams operate in line with the Cleaning & Environmental Services Operations Manual, ISO9001 policies, and other relevant procedures.
• Address conduct or operational issues within teams, including investigations and disciplinary actions.
• Lead mobilisation of new contracts, including day-one setup, staff onboarding, and equipment supply.
• Support tender processes, including presentations and TUPE consultations.
• Ensure new properties are integrated into systems and trained from day one.
• Utilise the National Operations Centre for booking and lone worker management.
• Produce regular reports for the Director on site cleaning functions and issues.
• Support recruitment efforts and monitor audit compliance.
• Explore sustainability opportunities and promote ESG initiatives.
• Maintain high communication standards with sites and foster a community working culture.
• Influence the delivery strategy and develop positive stakeholder relationships.
• Assist in budget and cost model development, and identify growth opportunities for Cleaning Services.
• Ensure compliance with safety checks, especially for lone and night workers, and support welfare checks.
• Manage contracts requiring high-quality delivery, if necessary.

Skills, Knowledge and Experience

• At least 5 years' experience in the industry with proven interpersonal skills.
• Knowledge of TUPE processes is desirable.
• High proficiency in Microsoft Office and computer literacy.
• Self-motivated, able to work under pressure and meet deadlines.
• Excellent customer service skills.
• Experience in conducting site audits and reviews.
• Understanding of risk assessments and COSHH.
• Familiarity with BICS training standards.

Working Hours: 40 hours per week, home-based with UK travel around Birmingham and Liverpool. Please see our Benefits Booklet for more information.