Area Customer Experience Manager - On Board

Area Customer Experience Manager (On Board) - Manchester Piccadilly

TransPennine Express is looking for a lead who will ensure our customers receive the best service on board our trains. The role involves leading and influencing a team of Conductors to perform at their best and fulfilling our promises to customers, while closely monitoring their safety competence.

Responsibilities

• Lead and manage a team of Conductors, ensuring high standards of customer service and safety.
• Monitor and assess safety competence of team members.
• Communicate clearly and engage with the team to deliver outstanding service.
• Oversee line management duties and ensure conductors meet competency requirements.

Qualifications

• Previous experience in a line management role within a customer focused industry.
• Demonstrated ability to lead teams and set high customer experience standards.
• Strong communication skills and the ability to influence.
• Conductor competency or currently working toward obtaining it.
• Medical examination covering hearing, eyesight, and a drug and alcohol screening.

Benefits

• Excellent career prospects.
• A personal development plan.
• Structured training and development.
• Competitive salary paid every four weeks.
• Generous annual leave entitlement.
• Free TransPennine Express rail travel for you and your dependants .
• Travel discounts of up to 75% off other train operating companies, plus international rail travel after 1 year's service for you and your dependants .
• Free & confidential Employee Assistance Program and Wellbeing Portal available 24/7.
• Option to join the Railway Pension Scheme with significant employer contributions.
• Family friendly maternity and paternity benefits.
• High street and lifestyle discounts and a cycle to work scheme .

Terms and conditions apply.