Apprentice Relationship Management Administrator

Apprentice Relationship Management Administrator

Your day-to-day responsibilities:

The Relationship Management Administrator enhances team efficiency across the SBU by providing seamless administrative support, managing documentation, coordinating client interactions, and streamlining workflows to drive productivity and service excellence.

Your day-to-day responsibilities include:

• Compile and analyse customer satisfaction surveys, monitoring progress on a monthly basis.
• Coordinate and facilitate in-person customer meetings each month.
• Ensure compliance with Standard Operating Procedure (SOP) reviews.
• Collaborate with the Office Manager to coordinate team travel arrangements and provide necessary updates.
• Monitor and track process improvements within the team to enhance efficiency.
• Provide administrative support to the Head and Deputy Head of Commercial Banking, including managing RMT deadlines.
• Maintain an up-to-date tracker for collateral documentation and renewal processes.
• Oversee the completion and follow-up of yearly anniversary reports.

We are looking for someone with the following skills:

• A team player is required as the role entails active participation in the team, in addition to being able to work independently.
• Ability to interact professionally with clients.
• Ability to prioritise workload and be self-sufficient.
• Excellent MS Office skills, including Excel, Word, and Outlook.
• Excellent telephone and written communication skills.

Employer Description

The Access Bank UK Ltd is the first Bank in London to be awarded Platinum status by Investors in People (IIP) in 2020 demonstrating our commitment to high performance through good people management and strong company culture. This means there is a focus on clearly defined core values and the Bank encourages a sense of individual ownership and talent development whilst fostering team spirit and career progression.

Vacancy Location

1 Cornhill EC3V 3ND

Wage Frequency

Custom

Number of Vacancies

1

Vacancy Reference Number

Key Dates

Apply From: 14/04/2025

Closing Date For Applications: 2025-04-:59:59

Interview Begin From:

Possible Start Date: 2025-05-:00:00

Training

Apprenticeships include time away from working for specialist training. You'll study to gain professional knowledge and skills. Off the job training for your apprenticeship will take place one day per week, in person at City Gateway's Learner Hub:

Import Building
The Pavilion,
2 Clove Crescent,
London. E14 2BE.

Learning Provider

CITY GATEWAY

Skills Required

Communication skills, IT skills, Organisation skills, Team working, Initiative.

Apply Now