Apprentice Customer Care
Posted 1 day 10 hours ago by Routes To Work South Registered company in Scotland under SC217367 with charitable status under
- Reference No: SD053
- Location: Hamilton
- Hours: Full Time
- Salary: £8.87. Increases will be awarded from 6 months in line with performance milestones.
- Closing Date: Friday 6th March 2026
- Why should you apply for this role: Growing company with many opportunities.
Our client is a FTSE 250 house builder, headquartered in Newcastle upon Tyne, which operates 20 trading divisions across England, Scotland and Wales. The company has grown from a family firm, established more than 75 years ago, into a respected national brand, selling over ten thousand homes a year. They have been running apprentice and graduate programmes since 2020, as part of our commitment to attract a diverse range of skilled Future Talent individuals, to contribute to the continued growth and success of their business in a wide range of roles.
What You'll Gain
- A nationally recognised Level 3 Customer Service qualification
- Transferable skills like leadership and communication
- Experience with a 5 housebuilder
- A strong professional network
- Insight into the housebuilding industry
Your Package
- Hourly pay rate £8.87. Increases will be awarded from 6 months in line with performance milestones.
- Annual bonus
- 25 days holiday + bank holidays (option to buy 5 more)
- Pension, life assurance, ShareSave scheme
- Cycle to work scheme
- Discounts via our benefits platform
Why Join Their Apprenticeship Programme?
Their Apprenticeship Programmes are designed to attract and develop talented people who want to build a successful future in construction. You'll gain real experience on live-building sites, learn from experts in the field, and develop the skills needed to progress your career with them - all while earning and working towards a nationally recognized qualification.
This is a fantastic opportunity to begin a hands on, rewarding career in the construction industry while gaining a recognized qualification.
Main Duties & ResponsibilitiesTheir people drive their success. They are committed to creating an inclusive, supportive workplace where everyone can thrive. They offer flexibility and adjustments to help you succeed - just ask them how.
They are excited to welcome the next cohort of their Apprenticeship Programme, starting 3rd September 2026. They are recruiting for Apprentice Customer Care in the Scotland West (Hamilton) division - Cumbernauld area (North Lanarkshire)
Key TasksYou'll work in our Customer Care team and learn to:
- Respond to customer inquiries via phone, email, and on occasion, in-person meetings in a timely and professional manner
- Coordinate with construction teams and our third party business partners to ensure any work in our customers' homes is completed efficiently and professionally
- Maintain accurate records of customer interactions and issues in Bellway's Customer Relationship Management system
- Actively encourage and gather customer feedback to identify areas for improvement.
- Liaise with colleagues across the business to find solutions to any obstacles and keep customers informed throughout the process
- Continuously seek opportunities to improve the customer experience and satisfaction.
- Willingness to travel and stay away from home occasionally, in line with the block release commitments for your apprenticeship
- Ability to travel to multiple sites within your division as required
- Flexible and eager to learn
- Great Communication
- Effective Collaboration
- Always Listening
- Taking Ownership
- Flexibility
- GCSE Maths & English (Grade 4/C+), or willingness to complete Level 2 functional skills
- Applicants must have the legal right to work in the UK, as this role is not eligible for visa sponsorship. You will therefore be asked to complete an eligibility check during the recruitment process