Appointments Officer, Band 3
Posted 12 hours 30 minutes ago by NHS
The closing date is 01 February 2026
Main duties of the jobEfficiently monitor and maintain waiting lists, ensuring adherence to Trust and clinical targets for all sites on a county wide basis.
Effectively monitor and maintain the CRIS system to ensure accuracy of data, identify and resolve system errors.
Provide an efficient, supportive and informative service to patients, relatives and carers.
Use county wide appointment capacity to ensure optimum use, including decisions on flexing modality capacity to meet new and follow-up clinical and wait time constraints.
Provide information to service managers to enable action on capacity shortfalls and give opinions on reallocation of capacity as appropriate.
Investigate and follow through on DNA patients.
Timely and accurate cancellation of appointment lists and appropriate scheduling of appointments.
Prioritise and organise own daily activities with minimal direct supervision.
Liaise with line management to ensure compliance of daily service management. Highlight issues that may impact workload or staff.
Assist with absence cover for colleagues or any duties as requested by management to meet service demand.
About usWe take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another.
With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one or both of our innovative hospitals.
As well as generous annual leave allowance, you will have access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.
Job responsibilitiesCommunicate with patients/relatives over the telephone, booking patients into appointment slots, make changes to their existing appointment if required or cancel and reschedule their appointment as requested.
Monitoring the progress of referrals, identifying problems and taking appropriate actions to ensure efficient management of referrals.
To action appointment re-scheduling ensuring that clinical priorities are maintained and liaising directly with consultants/radiographers where capacity problems exist.
Making judgments and decisions to achieve a balance between clinical priorities and wait time targets.
To ensure that patients receive a supportive and responsive service tailored to their specific needs, particularly where barriers to understanding exist.
Ability to work within the booking office guidelines and procedures, protocols, observing patient confidentiality and security of data.
Prioritising daily tasks to achieve set timescales.
To ensure accurate and timely data collection.
Advising the management team where over or under capacity issues exist and to suggest ways of addressing these.
A supportive team member, able to train new team members and offer ongoing support and advice.
Person Specification Qualifications, Knowledge and Experience- Computer Literate in Microsoft packages
- Able to cope under pressure
- Able to work independently
- Appropriate experience in a hospital or office environment
- Understanding and previous experience in medical terminology
- NVQ in Administration level 3 or equivalent
- Educated to GCSE grade C or above in literacy and numeracy
- Previous booking office experience (or equivalent)
- Experience of CRIS
- Ability to plan effectively and manage own workload
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer nameGloucestershire Hospitals NHS Foundation Trust
£24,937 to £26,598 a year(pa pro rata if part-time)