Appointments Clerk Gastroenterology

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Main area Gastroenterology Grade Band 2 Contract Fixed term: 12 months (April 2025 - April 2026) Hours

• Full time
• Flexible working

37.5 hours per week (Monday - Friday) Job ref 798-JUN25

Employer 279 University Hospitals Sussex NHS Foundation Trust Employer type NHS Site St Richard's Hospital Town Chichester Salary £24,169 per annum pro rata Salary period Yearly Closing 27/06/:59

About our Trust

At UHSussex we're proud to be at the heart of the NHS. As one of the UK's largest acute Trusts , we're a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.

Our hard-working, talented and dedicated people work together towards a common goal - to always put our Patient First . In fact our mission is summed up by our 'where better never stops' motto and you will play a part in driving us forwards and in improving the lives of patients across Sussex.

At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.

We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in ourWellbeing Programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.

As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.

We look forward to receiving your application and the start of your journey with UHSussex.

Job overview

An exciting opportunity has arisen for Maternity Cover Appointments Clerk in the Gastroenterology Department at St Richards Hospital. Working 37.5 hours per week, Monday - Friday (7.5hours per shift), booking all new & follow up appointments as per consultant team requests and from pending lists/patient tracking lists.

You will be required to support with clinic cancellations and rescheduling of appointments including last minute telephone communication with patients.

This is an exciting opportunity for any individual who relishes a challenge and is looking for a starting point career within the NHS.

The successful post holder should have a proactive and friendly attitude with an excellent telephone manner.

Full training on IT applications will be provided (Careflow).

Main duties of the job

You must be able to work under your own initiative, possess excellent organisational skills and be experienced in dealing with confidential information. You will need attention to detail when booking patients into individual consultant and nurse clinics.

Clerical support to the gastroenterology secretariat enabling our team to provide an efficient and effective secretarial service to the Consultants and clinical teams within gastroenterology.

Book all Gastroenterology/IBD new & follow up appointments from pending lists via Careflow and support with clinic cancellation and rescheduling.

Working for our organisation

At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.

We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in ourWellbeing Programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.

As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.

We look forward to receiving your application and the start of your journey with UHSussex.

Detailed job description and main responsibilities

• Book all gastroenterology new & follow up appointments as per consultant/registrar/ specialist nurse request and from pending lists / patient tracking lists including IBD nurse specialists.
• Support with all gastroenterology clinic cancellation requests and rescheduling of patients.
• To communicate with patients via telephone to inform them of their appointments.
• To liaise with all levels of medical staff and administration staff and to escalate issues to your line Manager.
• Fold and post patient letters
• Support with ordering stationary requirements via Oracle online system as requested.
• Support with delivering endoscopy/radiology requests as requested.
• Support with scanning and uploading onto EVOLVE as required.

Person specification Essential & Desirable criteria

• GCSE ENGLISH GRADE A-C
• MICROSOFT OFFICE Word, Excel & Outlook
• EXCELLENT TELEPHONE MANNER & EMAIL COMMUNICATION
• ABLE TO WORK AS PART OF A TEAM
• EXPERIENCE OF CAREFLOW (SEMA-HELIX) - appointment bookings
• PREVIOUS EXPERIENCE OF BAND 2 MEDICAL SECRETARIES ASSISTANT / OFFICE ADMINISTRATION
• PREVIOUS EXPERIENCE OF EVOLVE PAPERLIGHT SYSTEM

Equality, Diversity, and Inclusion

• Evidence of having championed diversity in previous roles
• Evidence of having undertaken own development to improve understanding of equalities issues

Important information for applicants:

A Note on AI Use in Applications
We value the individuality and authenticity that each candidate brings to the application process. While AI tools are increasingly accessible, we strongly discourage their use in completing your application. Your responses should reflect your own voice, experiences, and motivations-elements that are essential to a fair and accurate evaluation.
Applications that rely heavily on AI-generated content may misrepresent your abilities and could result in your application being rejected. We encourage you to take the time to present your genuine self, as this helps us better understand your potential and ensures a transparent selection process.

Closing Adverts Early: In the event of exceptional interest, we may close adverts earlier than specified.

Some of our adverts are capped for a limited number of applications; therefore, the advert will close once the cap has been reached. We therefore encourage you to submit your application as soon as possible if you are interested in the position to prevent you from missing out on applying for the opportunity.

Flexible Working: If you would like to explore potential options regarding flexible working please speak with the appropriate recruiting/line manager.

DBS Checks: As part of our commitment to a safe working environment, we undertake a Disclosure and Barring Service check on all new employees where the role is eligible for a criminal record check . We make offers in line with the Rehabilitation of Offenders Act 1975.

Skilled Worker Visa: Applications for Skilled Worker sponsorship are welcome for the roles that meet the Visa and Immigrations eligibility criteria. For further information please visit the gov.uk website searching for Skilled Worker. It is your responsibility as the applicant to ensure that you meet this criteria.

UHSussex reserves the right to close the role early if we receive a high volume of applications

Further Information

For help with the application process for Nursing vacancies, please email .

For help with the application process for Non-Nursing vacancies, please email .

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