Applications Engineer

Imagine working at the forefront of innovation in fluid-flow technology, with over 1400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative minds, driven by a shared mission to engineer the future and safeguard our planet.

As a member of our team, you'll dive into an environment that encourages learning and boundary-pushing every day. You'll be part of an agile and dynamic workplace where today's solutions are built for tomorrow's challenges.

The Applications Engineer plays a pivotal role in supporting customers and the sales team by providing technically sound, value-added solutions centred around the company's product offerings. This is a collaborative, team-based role that requires strong communication, engineering acumen, and problem-solving capabilities. The position supports pre-sales activities, offers technical consultancy, and contributes to strategic initiatives and product development.

Key Accountabilities:

Customer Support & Engagement

• Take ownership of resolving technical customer issues and provide consultative support.
• Participate in customer visits and technical presentations.
• Gather and report customer feedback to drive service improvements.
• Track and maintain customer and competitor data to support agile business responses.
• Triage early-stage enquiries to assess opportunities.

Cross-functional Collaboration

• Collaborate with consulting engineers, contractors and internal teams to offer tailored solutions.
• Collaborate with marketing to align on campaigns and initiatives.
• Contribute to cross-departmental project teams and strategic initiatives.

Documentation & Process Development

• Maintain technical documentation and support the continuous development of selection software.
• Ensure consistent documentation and communication across the team.
• Support the development of internal procedures and best practices.

Strategic & Leadership Support

• Collect data and insights for reporting to senior leadership.
• Contribute to special projects as required.

What We're Looking For:

To thrive in this role, you should bring:

Education and Experience

• Degree in Mechanical Engineering or equivalent.
• Previous work experience in engineering/manufacturing within an industrial environment.
• Experience in sales or technical service roles within HVAC or pump-related industries.

Technical Skills

• Strong understanding of HVAC systems and the ability to interpret technical specifications and schematics.
• Proficiency in pump selection software (preferably Armstrong or similar tools).
• Knowledge of District Energy or Data Centre projects (preferred).
• High proficiency in Microsoft Office applications.
• Strong analytical and problem-solving skills; capable of root cause analysis.

Soft Skills

• Effective communicator with a collaborative mindset.
• Self-motivated, action-oriented, and capable of working independently or in teams.
• Comfortable working in a global matrix structure.

Why Armstrong Fluid Technology?

By joining us, you'll become part of a global community dedicated to pushing the boundaries of fluid-flow technology. You'll have endless opportunities to learn, grow, and make a significant impact on the world. Together, we'll build tomorrow's solutions today.