Application Support Officer (ERP)

Positive Employment is currently recruiting for a Application Support Officer for our client a local government organisation in Chester.

The successful candidate will support an essential team responsible for ensuring the effective operational delivery of the organisation's ERP system as part of a Transactional Shared Service.

The role has a focus on system administration, monitoring performance, maintaining system stability and working through support calls and service requests.

This role is a 2 month initial contract with the possibility to extend.

Duties and Responsibilities but not limited to:

• Responsible for ensuring the effective operational support and development of the Unit4 ERP system on behalf of the organisations.
• Manage service requests, escalating system defects and service requests with the 3rd party support contract.
• Provide frontline support of the Unit4 and linked systems including troubleshooting system problems, providing resolution.
• Processing service requests, access/security administration, UAT, and supporting system upgrades.
• Day to day responsibility for monitoring the system performance, support/defect calls and service requests.
• Undertake system administration duties for the Unit4 application.

Personal Requirements:

• Must also have a history of working in system administration providing support for system defects and providing front line support.
• Experience and knowledge of transactional, finance and/or payroll processes is desirable as well as experience of investigating and troubleshooting system errors.
• Excellent communication skills and an ability to interpret and present data in a meaningful way.
• A pro-active and positive attitude with the ability to manage pressure effectively within a fast-paced environment is key.
• Functional configuration background ideally relating to Unit4 but other similar roles and experience would be desirable.
• Knowledge of the Unit4 application would be desirable as would experience in a similar system or position.

Working Hours: 37hrs/9:00am - 17:00pm/Monday to Friday

Pay: £22.85 per hr

Please note this role is within the scope of IR35.