Application Support Manager

• Application Support Manager
• Salary up to £110,000 + up to 30% and benefits
• Hybrid working in London, UK

Application Support Manager - Cloud-based technologies

We are looking for an Application Support Manager to join a large end user in London supporting multiple on-premise and native cloud deployments.

Permanent role with hybrid working patterns, offering an excellent salary package (£90,000 - £110,000, bonus up to 30% and great benefits).

Key experience required:

• Proven technical experience in an Application Support Manager role, supporting teams in regulated environments
• Experienced in managing incidents, business impact and risk assessments, crisis management (P1 and P2 incidents), root cause analysis, change coordination, resource planning, and workload prioritisation
• Strong knowledge with Microsoft technologies - C#, VB.NET, SQL, IIS, and .NET Core
• Experienced with Azure, Docker, and AKS
• React and web service architectures (REST APIs, SOAP) experience
• Experienced with Dynatrace, Azure Application Insights, or other similar tools.
• Strong understanding of service management tools - ServiceNow, JIRA Service Desk
• Stakeholder management skills

Key responsibilities include:

• Lead the end-to-end support life cycle for business applications
• Manage Incident and Problem management for all Retail applications
• Escalation point for major incidents (P1 and P2)
• Communicate with business and technical stakeholders to enhance support services
• Define and monitor key metrics, KPIs, and dashboards to measure team effectiveness and service quality
• Proactive incident detection for all Retail applications
• Improvement of processes and technologies
• Bug fixes and security enhancements