Application Support Lead Apprenticeship

Job Posting End Date: July 01

Who are we?

We're a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we're on a collective mission to help the working world thrive.

The role

What will you be doing?

Application Support Engineer Apprenticeship - Power the Tech Behind the Business.

Are you passionate about technology and ready to launch your career in a role where you'll make a real impact from day one? Join us as an Application Support Engineer Apprentice and become a key player in keeping our digital world running smoothly.

Why This Role Matters

In today's fast-moving world, businesses rely on powerful software to deliver services, connect teams, and drive innovation. As an Application Support Engineer, you'll be at the heart of it all-helping to maintain, improve, and future-proof the systems that keep everything working.

Fixed Term Contract

What will you bring?

What You'll Be Doing

As part of our expert support team, you'll:

• Get Hands-On with Real Systems: Learn how to set up, maintain, and enhance the software that powers our business.

• Solve Real Problems: Work with internal teams and external partners to troubleshoot issues and keep services running smoothly.

• Support Innovation: Help roll out new technologies that improve how we work and serve our customers.

• Grow Your Skills: Gain experience across a wide range of IT disciplines, from automation to change management.

• Be the Tech Hero: Dive into real-world challenges by investigating and solving technical issues that keep our systems running smoothly.

• Shape the Future: Get hands-on with exciting projects-supporting software rollouts, testing new tools, and helping to modernise the way we work.

• Master the Tools of the Trade: Learn how to monitor performance, analyse data, and use cutting-edge platforms to improve how we deliver services.

• Support with Impact: Help colleagues and clients get the most out of our technology-whether it's through remote support, training sessions, or on-the-ground assistance.

• Build for Tomorrow: Contribute to the design and delivery of smarter, faster, and more secure systems that power our business.

• Collaborate and Innovate: Work with experts across IT, compliance, and commercial teams to deliver solutions that matter.

• Grow Every Day: Stay ahead of the curve with continuous learning, mentorship, and opportunities to explore new technologies.

Skills You'll Develop

Throughout the programme, you'll build a strong foundation in:

• Incident & Problem Management - Learn how to identify, investigate, and resolve technical issues.

• Monitoring & Automation - Use smart tools to keep systems healthy and efficient.

• Release & Deployment - Support the rollout of new features and updates.

• Change Management - Help manage changes to systems in a safe, structured way.

• Request Fulfilment - Respond to user needs and service requests with confidence.

• Configuration Management - Keep track of system settings and ensure everything is running as it should.

Why This Role Rocks

• You'll be part of a team that's trusted to keep critical systems running across the business.

• Gain real experience in areas like DevOps, cybersecurity, cloud platforms, and automation.

• Develop skills that are in high demand-setting you up for a successful career in tech.

• You'll make a difference-your work will directly impact colleagues, customers, and the future of our digital services.

The Behaviours We Value

We're looking for individuals who are not only eager to learn but also bring the right mindset to thrive in a fast-paced tech environment. Here's what we're looking for:

• Technically Curious - You're keen to understand how systems work and aren't afraid to get hands-on with troubleshooting and learning new tools.

• Great Communicator - You can explain things clearly and confidently-whether you're helping a colleague with a technical issue or updating a team on progress.

• Customer-Focused - You care about the user experience and are committed to providing helpful, friendly, and effective support.

• Natural Problem-Solver - You enjoy figuring things out, thinking critically, and coming up with smart solutions to everyday challenges.

• Team-Oriented - You work well with others, share ideas, and contribute to a positive, collaborative team culture.

The Grit That Gets It Done

• Ensure personal compliance with all regulatory requirements including Health & Safety, Data Protection.

• Understand how Conduct Risk, Treating Customers Fairly, Consumer Duty, Risk Management and Solvency II Systems of Governance relate to both the role and the divisional activities and highlight any opportunities for improvement.

• Comply with Unum's Code of Conduct and other Company Policies and Procedures as appropriate.

• Live the Unum Leadership Expectations and values.

What You'll Bring

We're looking for motivated individuals who are ready to take the next step in their tech journey. To join this apprenticeship, you'll need:

• Maths & English at Level 2 - A solid foundation in core subjects to support your learning and communication.

• Currently Studying (and about to complete) A Relevant Level 3 Qualification - This could be a T Level, A Level, BTEC, NVQ/SVQ Level 3, or a Level 3 Apprenticeship-ideally in an IT or technology-related subject.

• Be available for full time work from September 2025 when our apprentice roles start.

• Have lived in the UK or European Economic Area (EEA) for at least 3 years by the start of the apprenticeship in September 2025.

• Be eligible to work full-time in the UK for the entire duration of the apprenticeship.

Qualification & Training Provider

The Application Support Lead Level 4 apprenticeship is a hands-on and inspiring programme which will provide you with the knowledge and foundation to grow your career in technology.

• Duration of apprenticeship: 24 Months (plus end point assessment)

• Training Provider: West Thames College

• Contact: Jasmine Mattias; ,

Compensation

• Salary: £24,000

• Performance based incentive 8.5% (Paid in March)

• Company funded Life Assurance and Group Income Protection

• Pension Scheme with generous company match - employer contributions from 8-12%

• 35 Days Holiday (Inclusive of Bank Holidays)

• Company funded level 1 on Healthcare cash plan

• Free parking at both sites

• Free onsite perks

• Ecologi carbon offsetting

Why join us?

At Unum, we've created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.

We've built a supportive, inclusive environment where you can be yourself, whilst also being part of a growing organisation. From charity and volunteer opportunities to career growth, your possibilities are endless.

If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to .

Company:

Unum UK