Application Support Lead

Application Support Lead - Leeds (Hybrid 1-2 Days a Week) - Circa £70,000

An exciting opportunity has opened up for an Application Support Lead to join one of the UK's largest and most innovative technology companies. This is a key leadership role where you'll head up a squad, provide day-to-day coaching, and oversee the professional growth of your team. You'll work closely with team members through regular 1:1s, collaborative development plans, and continuous performance feedback.

You'll work across a modern tech stack, playing a critical role in supporting best-in-class applications for one of the UK's leading tech firms

Key Skills & Responsibilities:

• Respond to and help resolve incidents affecting production environments.
• Contribute to incident triage, lead or participate in post-incident reviews, and document outcomes and lessons learned.
• Monitor systems proactively to detect and address potential issues before they impact production.
• Maintain accurate records of incidents, actions taken, and resolutions using the internal ticketing system.
• Develop and adhere to Standard Operating Procedures (SOPs) for managing recurring problems.
• Provide guidance and share knowledge to support the development of team members.
• Be part of the team's on-call support rotation for critical systems.
• Proven experience supporting and maintaining large-scale, distributed applications and services.
• Strong analytical skills with the ability to troubleshoot complex issues using logs, metrics, and system traces.
• Hands-on experience with observability tools such as Grafana, ELK Stack, or similar monitoring platforms.
• Skilled in configuring and tuning alerting mechanisms to ensure actionable and relevant notifications.
• Proficient in executing and creating automation scripts or runbooks for issue remediation and diagnostics.

Salary & Benefits:

• Circa £70,000 basic salary
• Discretionary bonus
• Flexible hybrid working (1-2 days onsite per week)
• A suite of other flexible benefits

This is a fantastic opportunity for an experienced Application Support Lead or Application Support Manager to add real value at a major UK tech firm.

We are an equal opportunities employer and welcome applications from all suitably qualified candidates regardless of race, sex, disability, religion/belief, sexual orientation or age.