Application Support Engineer - Business Platforms

Application Support Engineer - Business Platforms

We're looking for an exceptional Application Support Engineer - Business Platforms to help us make a difference to our planet.

As our Application Support Engineer, the job may be suitable for hybrid working, which is where an employee works part of the week in the office and part of the week from home. This is a voluntary, non-contractual arrangement and the location advertised will be your contractual place of work. The opportunity is full time, 37 hours per week. People are at the heart of what we do and we'll do our best to agree a working pattern that works for everyone.

World changing work

From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries and government to make better decisions to stay safe and thrive. This is the Met Office. This is who we are.

• We're a force for good - focusing on our environmental and social impact
• We're experts by nature - always learning and developing to do things better
• We live and breathe it - putting our purpose at the heart of decision making
• We're better together - understanding partnerships and inclusivity make us greater
• We keep evolving - pushing boundaries to make tomorrow better for our customers

Your world of expertise

We are looking for an Application Support Engineer - Business Platforms to join the Met Office's Business Platform Support team. As our Application Support Engineer - Business Platforms you will provide advanced level support and enablement across the Microsoft Power Platform and SaaS provisioned people services landscape, with a focus on Power BI, Dynamics, and low code/no code technologies. This role will ensure robust governance, scalable support, and cross team collaboration to reduce operational risks and enhance service delivery.

• Deliver 1st and 2nd line technical support for Power Platform, Microsoft Dynamics, and SaaS People Service, including providing guidance on data sources, transformation logic, and integration with other platforms.
• Support governance efforts across the Power Platform and Microsoft Dynamics.
• Communicate and engage with our Power Platform Citizen Developers via community of practice and communication channels.
• Ensure that any identified Power Platform developments that perform operational tasks are secure, fit for purpose and migrated to the correct workspace.
• Collaborate closely with the Corporate Applications team to ensure alignment between development and support functions.
• Contribute to building a cross skilled team capable of supporting Dynamics, Power Platform, and other SaaS tools.
• Provide technical guidance and mentoring to junior team members and business users.

We operate an on call roster in Technology to provide 24/7/365 support to respond to operational service requirements. This post may be part of an on call roster and the postholder would be required to participate in an on call roster where in operation.

Benefits and rewards

As our Application Support Engineer, your total reward package will be up to £51,648 annually, which includes:

• An outstanding Civil Service pension, with an average employer contribution of 28.97%
• Recruitment Retention Allowance (RRA); you will be paid £2,200 per annum as a market supplement to reflect the demand for your skills. Whilst in post, you will be paid this market driven allowance from April 2024 until March 2026 in your monthly pay.
• Annual leave starting at 27.5 days (plus bank holidays) rising to 32.5 days (plus bank holidays) after 5 years and the option to buy or sell up to 5 days per year of annual leave.

Essential Criteria, skills and experience

• Demonstrated experience in delivering high quality 1st and 2nd line operational support, underpinned by a strong working knowledge of ITIL service management processes, particularly in the areas of Incident, Change, and Service Request management.
• Proven expertise in supporting and maintaining Microsoft Power Platform technologies-including Power BI, Power Apps, and Power Automate-within a live operational environment.
• Strong interpersonal and communication skills, with a track record of effective stakeholder engagement across a range of business functions.
• Committed to fostering a culture of continuous learning by facilitating knowledge sharing and delivering training to empower end users and enhance digital capability.
• Sound understanding of Power Platform governance frameworks and best practices, with the ability to support consistent adoption and drive process optimisation across teams.

Additional desirable experience

• Hands on experience with Microsoft Dynamics 365 or comparable Customer Relationship Management (CRM) platforms, with a focus on supporting business operations and user adoption.
• Proven ability to support and manage tooling provided by third party Software as a Service (SaaS) vendors, ensuring service reliability, integration, and alignment with organisational requirements.

How to apply

If you share our values, we'd love to hear from you! Click apply to begin your application. Please complete your career history and provide evidence against each of the essential criteria in the supporting statement questionnaire. We recommend candidates use the CARL method (Context, Action, Result and Learning) for presenting evidence of experience and skills.

Closing date: 23/11/2025 at 23:59 with first stage interviews commencing from 08/12/2025. You will hear from us once the closing date has passed.

Using AI in your application

We welcome applications that use AI tools for support in drafting or refining, as long as they accurately reflect your own skills and experience. All hiring decisions at the Met Office are made by people, not AI. For more details, visit our approach to recruitment.

How we can help

If you have any questions or would like to discuss this opportunity further, please contact us at .

We can only accept applications from those eligible to live and work in the UK - please refer to GOV.UK for information. We require security clearance, for which you need to have resided in the UK for at least 3 of the last 5 years to be eligible, 2 of these years must be immediately preceding the point of your application. You will need to achieve full security clearance within your first 6 months with us.

Lifestyle support

Whether you wish to utilise our excellent family friendly schemes, be paid up to 3 days for volunteering with your chosen organisation, have the reassurance of a generous sickness pay scheme or be part of an organisation that is happy to proactively talk about flexible working, the Met Office wants you to have a great work and lifestyle balance.

Established hybrid working

We have bases all over the UK and some roles allow you to work abroad, we have established amazing hybrid working practices across all of our offices and have enhanced technology to enable office and home based meetings. We work with employees to agree on a suitable working pattern that works for us both and have various working patterns in place.

Investing in your development

The world around us is constantly changing. New technologies, shifting climate patterns, artificial intelligence. These factors and more shape the need for us to develop our skills and knowledge as a business and as individuals. Our investment in learning and development is testament to this and we have partnered with external bodies in each profession to help shape the way we develop the incredible talent across the Met Office. We help everyone to understand their strengths and opportunities and tailor learning programmes that match their career. For us, this is world leading learning and development.

Our typical recruitment process

5. Assessment

Some roles may require you to attend an assessment day. Any job specific assessments will be outlined in the job advert and more details will be provided at the interview stage.

6. Offer

If you are successful following the interview, the hiring manager will contact you to offer the role. The Resourcing Team will then follow up with an offer letter and start your onboarding.

7. Onboarding

Before we can confirm a start date, we will first need to complete security clearance and reference checks. These usually take between eight to ten weeks to complete. We'll also discuss any workplace adjustments that you may need. So they are in place on your first day.

On your first day your new manager will introduce you to the team and you'll start our online corporate induction. You'll also be asked to update your details in our People Hub system including bank details ready for your first pay day.

For those living outside of the UK, there are some roles where we can sponsor Skilled Worker visas. However, you will still need to pass security clearance which requires you to have resided in the UK for 30 months in the last three years.