Application Production support (Trade floor support/ SQL & Shell scripting exp)

Job title- Application Production support engineer (Trade Floor support)

Client- leading name in financial services industry

Role purpose

You will be joining the Global Market Prime Services Production Support team provides application support services globally.

The candidate will be interacting and working alongside the front office, developers, business analysts, middle office and infrastructure teams .

Being at the fore front of supporting the applications the team members have high exposure to and work with the Front to Back Business teams on a daily basis within a fast-paced dynamic environment.

Responsibilities:

This is a trade floor application support role that requires the candidate to investigate and resolve user, system & infrastructure generated issues across the Prime Services Production systems in a timely manner. You will be working closely with the regional and global teams across business, product, project management and technology teams. The candidate will also be expected to contribute to projects based on the core production management work streams such as stability programs e.g. Automation, Application Resilience etc.

Your key responsibilities

Operational Excellence:

Maintain operational stability for front office business applications by managing daily tasks and ensuring a stable environment.

Enhance platform performance by spearheading initiatives to improve monitoring, stability, resiliency, and capacity for Prime Services systems in the APAC region.

Continuously enhance the main monitoring tool and support the automation of repetitive tasks.

Perform morning and weekend checks with global teams to ensure system readiness.

Stakeholder Engagement:

Collaborate closely with key stakeholders, including the head of the trading desk and technology managers

Service Implementation and Management:

Participate in the rollout and management of new services.

Plan, review, and execute change releases into the production environment, working with various teams to minimize incidents.

Incident Management:

Act as the initial point of contact for incident management queries and escalations.

Lead major incidents, facilitate bridge calls, coordinate investigations, and manage internal communications.

Produce and manage post-incident reviews, chair review meetings, and assign action/task tickets to remediate problems.

Update the wiki post-incident to document known errors and workarounds for the support team.

Global Collaboration:

Work with global counterparts to address issues collectively and operate in a 'follow the sun' model to resolve issues globally.

Coordinate and participate in annual disaster recovery drills.

Collaborate with team members on shifts and provide on-call coverage as needed.

Technical and Behavioral Competencies

Communication and Interpersonal Skills:

Excellent interpersonal and communication abilities.

Strong analytical and problem-solving skills.

Effective prioritization and ability to work in fast-paced environments.

Adaptability and Initiative:

Ability to manage and adapt to changes and complexity confidently.

Takes initiative, self-learner, diligent, dependable, and result-driven team player.

Self-sufficient drive to work around obstacles sustainably.

Technical Knowledge:

Demonstrable strong working knowledge of the ITIL Service Management framework.

Working knowledge of UNIX and Linux operating systems.

Proficient in SQL and Shell scripting.

Experience managing platforms in Linux and Windows environments.

Familiarity with monitoring tools such as Autosys, ITRS Geneos, and Dynatrace.

Understanding and experience with Agile methodology

Global and Organizational Skills:

Ability to work across countries, regions, and time zones with diverse cultures and technical capabilities.

Understanding of how to navigate processes and build networks in large organizations.

Nice to have skills:

Domain Knowledge:

Strong understanding of APAC equities markets and prime brokerage business.

Technical Expertise:

Experience with Java, Kafka, Python, and Kubernetes.

Qualifications and Experience

University qualification with IT Major

Minimum 5+ years working experience in Investment Banking application Support or Securities Trading industry with relevant exposure to development and support.

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