Allocations & Applications Officer

Allocation and Application Officer

Permanent - Working 36.5 hours per week.

Grade B - £28,598 - £34,434. Living Wage Employer.

Hybrid basis - Full time (36.5 hours) and part time (21.9 hours) vacancies.

Responsibilities

• Administer BCC's Housing Allocation Scheme and housing registration.
• Investigate and assess housing applications, contact customers by telephone or letter and visit customers to assist with their housing application.
• Communicate effectively with customers and colleagues, both internal and external.
• Use various IT systems to input, interrogate, extract and maintain records.
• Work flexibly as part of a team and with both the Allocations and Application housing service.
• Undertake any other duties appropriate to the grade.

Qualifications

• Experience in housing advice services and frontline customer service.
• Experience dealing with the public face to face and by phone.
• Good written and verbal English.
• DBS check required.
• Proof of right to work in the UK required.

Benefits

• Living Wage Employer.
• Disability Confident Leader employer.
• Support for reasonable adjustments, caregiving responsibilities and flexible working.
• Access to Disclosure and Barring Service (DBS) background check.

Applications must include a CV. Shortlisting will only consider with CV attached.

Birmingham City Council is an equal opportunities employer. We welcome applications from all suitable candidates.