Airport Passenger Service Agent - Fast-Paced Customer Care

Role: Passenger Service Agent

Location: Heathrow Airport

This is not an active vacancy, but a chance to be first in line when new roles become available!

What Makes You a Perfect Fit?

• Greeting passengers with warmth and professionalism
• Navigating travel documents with precision
• Managing baggage handling and weight checks
• Resolving travel issues with grace and efficiency
• Ensuring timely and safe boarding for all passengers
• Courteous, patient, and understanding
• Basic computer literacy
• Security awareness
• Fluent in spoken and written English
• Previous face-to-face customer service experience
• Confidence and assertiveness

Shifts may start as early as 3:00am and end as late as 11:30pm, so flexibility is key. Our operations run around the clock, and we need team members who can adapt to changing schedules to keep things running smoothly.