Air Logistics Operational Care Specialist

Ready to chart a course for a long-term career with a global logistics leader? Join our Operational Care Centre and become part of our ongoing success story!

Your Role

The Operational Care Specialist will be part of a team within the Operational Care Centre (OCC) responsible for coordinating transport activities by:

• Executing bookings with partners and gateways
• Performing data entry for transport document generation
• Generating necessary documentation
• Liaising with customer care specialists to meet specific requirements (Transit Times, Carrier selection, Routings, etc.)
• Managing customer shipment coordination by securing buy rates and capacity with qualified carriers/partners or via KN gateways

All activities must comply with air transport rules, regulations, and national protocols, executed via KN operational systems.

Your Responsibilities

• Coordinate customer deliverables with care teams, partners, and suppliers for cargo transportation
• Manage operational tasks using Business Process Automation tools (BPA)
• Review and ensure shipping instructions comply with regulations, export standards, and routing information
• Report issues or disputes to supervisors or managers
• Monitor carrier and vendor performance, escalate issues as needed
• Resolve rate or performance discrepancies
• Collaborate with Sales and Customer Care on account implementation for smooth transitions

Your Skills and Experiences

• Experience in freight forwarding or customer service preferred
• Strong customer service orientation
• Effective communication skills
• Problem-solving abilities
• Ability to work independently and in teams
• Excellent time management and prioritization skills
• Perseverance and resilience
• Adaptability to change and technology

Good Reasons to Join

If you wish to be a valued team member, we offer competitive rewards including:

• Contributory pension plan
• Route 2 Rewards scheme with discounts, recognition, and wellbeing benefits
• Employee assistance program providing 24/7 GP, legal, financial advice, and mental health support

We are a Gold Covenant employer, supporting service leavers and their skills, expertise, and contributions.