AI Success Architect: Strategic Customer Roadmaps

Zendesk seeks an AI Success Strategist to own end-to-end delivery of customers' AI roadmaps, translating product capabilities into clear business strategies and defining a long-term AI vision. You will align internal and external teams, drive adoption from initial deployment through sustained expansion, and partner with executives to shape forward-looking AI strategy.

You will lead discovery and success-planning engagements that create measurable playbooks, accelerate time-to-value, and ensure